Definities

Active user

User created who can login to the software with his username and password.

Address

Correspondence address, or customer company location (house number, street name, etc.). Important for identification and communication.

Verouderingsbalans (Aging balance)

The aging balance helps to monitor the situation of accounts receivable based on their seniority compared to their due date. It is divided into several tranches. For example, non-overdue receivables and receivables due between 1 and 30 days and between 31 and 60 days ... etc. It can be applied to the entire accounts receivable or can be set by customer or group of customers.

Associated with the client

The colleague associate corresponds to the internal contact in charge of the customer and likely to be involved in the collection process.
How to associate a colleague to your clients?

Average delay of payment

Average payment duration recorded on the customer. It is calculated based on the effective date of payment of invoices by the customer compared to their issuance date. It differs from the DSO (days of sales invoiced and not yet paid) which is calculated with outstanding invoices.

Average overdue of payment

The customer's average payment delay takes into account invoices (My DSO Manager document type) that have been paid in the last six months.
A weighting is applied according to the amount of the invoice and its delay.

Blocked account

This information, integrated from the data import or manually, stipulates the status of the customer account.
Is the account blocked (Yes/No)?

Business case

Name/designation of commercial operation or project related to item

Business line

The sector in which the customer operates.

Business name

The legal name of the company.

Cash collection

Dunning actions done by a creditor (the seller) in order to get his invoices paid by a debtor (the client)

City

Customer company location

Cleared ?

Criteria used to carry out searches focusing on unsold or sold-out items. Is the item cleared? (Yes/No)

Client code

ID assigned to each customer to facilitate the identification in My DSO Manager.

Client creation date

Date on which the customer account was created in My DSO Manager.

Client custom fields

Custom fields for storing specific information relating to your informational and analytical need.

Client modification date

Date on which customer account information was modified in My DSO Manager (import or manual action).

Client unique key

A unique ID is assigned to each customer to distinguish between customers with the same code.

Collection grouped

Group collection involves consolidating the collection of several customer accounts into a single account.
Is the customer part of a group dunning? (Yes/No)
How to group the collection?

Collection mail

Does the customer have a contact with an email address defined for sending correspondence? (Yes/No)

Herinneringsscenario (Collection scenario)

Scenario defined for the customer: Succession of collection actions configured in My DSO and applied according to the due date of the leader invoice.
What is a collection scenario?

Incassomedewerker (Collector)

In charge of customer follow-up: debt collection, late payments and disputes.
Comment affecter un chargé de recouvrement à un client ?

Contact for collection

The contact for collection is the customer's main contact for all aspects of debt management.
Does the customer account have a contact identified as a « contact for collection »? (Yes/No)
What is the contact for collection?

Huidige DSO (Contractual DSO)

The contractual DSO represents the share of the DSO corresponding to current receivable (not yet overdue).

Kosten van een dag DSO (Cost of a day of DSO)

Annual cost of a day of DSO calculated with the internal interest rate (the cost of money) for your business.

Country

Customer's country of origin or location.

Beschikbaar krediet (Credit available)

The credit available corresponds to the credit limit minus the total amount of receivable. It therefore represents the unused outstanding credit.

Credit cost

The cost of credit is the cost for the seller of the credit granted to a client. It is different for each company and depends on the structure of the company's liabilities and costs of each item (equity, debt ... etc.). It is necessary to know this cost for his company to set up the payment terms and the rate of late payment penalties to use.

Garantie van de verzekeraar (Credit insurance guarantee)

Amount of guarantee provided by an insurance company to protect against the risk of non-payment.

Kredietlimiet (Credit limit)

The credit limit represents the cimmitment maximum granted to a customer. Its purpose is to limit the amount receivableto a level consistent with the customer's financial capacity.
How to manage credit limit?

Kredietwaardigheid (Credit notation)

• Risk category: Category to evaluate the level of risk associated to a client on the basis of a defined rating matrix.
   
• Score: Rating assigned to assess the risk quality of a customer on the basis of the defined rating matrix.

Qu'est-ce que la notation crédit ?

Credit risk

When a company makes a sale by granting a delay of payment to the buyer, she is not certain to be paid while she has already delivered the equipment ordered or performed the service. Credit risk represents the sum of receivables issued and not yet paid less those secured (credit insurance, bank guarantees ... etc.)

Currency

Currency in which the invoice amount is expressed.
The currency value may differ from the main currency set for My DSO Manager.

Uitstaande vorderingen (Current receivable)

Total of open items that are not overdue for payment

Customer comments

• Author : Author of comments provided by the customer via the interactive page.
• Comments : Comments provided by the customer through the interactive page.
• Date : Date on which customer comments were entered on the interactive page.
• Email : Email address associated with customer comments entered on the interactive page.

What are the interactive emails and how to activate them?

Klantengroepen (Customers groups)

In My DSO Manager, you can create groups of customers according to the desired criteria (type of customer, by country, ...).
What is a Group and how to assign it to your customers?

Date of promise of payment

Date on which the customer promises payment

Geschil (Dispute)

A dispute is a reason given by the customer to justify the non-payment of an invoice. It may be of several kinds: commercial (pricing error on the bill), quality (the delivered material does not work properly) or administrative (error in the invoice wording ...).

DSO

Days Sales Outstanding: number of days of sales in the accounts receivable. The DSO is a key indicator in credit management and should be as low as possible. It varies depending on the payment terms granted to customers and bills collection performance.

Vervaldatum (Due date)

Contractual date where an invoice must be paid by the customer. This date is defined when the invoice is issued, depending on the payment term applied. It is important that this date is correct to avoid any dispute justifying non-payment of the invoice.

Equivalent van een dag DSO (Equivalent of a day of DSO)

Amount of receivables corresponding to a day of DSO

ERP-artikeltype (ERP item type)

Item type of your ERP or accounting system.

File nr (File No.)

Vendor internal reference of the purchase order of the client.

Financial connector

Information from the financial information provider.

Inactive users

User created who cannot login to the software with its own identifiers.

Initial amount excl. Tax

Initial amount of item excluding tax.

Initial amount incl. Tax

Initial amount of item including taxes.

Insurer connector

Information from insurance companies to manage guarantees.

Insurer reference

Identifier or reference provided by an insurance company

Interactieve e-mails (Interactive emails)

Interactive collection allows your customers to access their account status on My DSO Manager by clicking on a link in your collectionemails.
Is interactive email is activated (Yes/No)?
What are the interactive emails and how to activate them?

interne interactieve e-mail (Internal interactive email)

Interactive email intended for the internal actors of your company allowing them to interact in My DSO Manager about actions requests or disputes follow-up

Interne rentevoet (Internal interest rate)

This is the cost of money in your business. It depends on the cost of bank financing and shareholder remuneration

Internal reply

• Internal reply - Author : Author of responses received from the internal interactive page, linked to the item.
   
• Internal reply - Comments : Comments or internal responses concerning the item, made via the internal interactive page.
   
• Internal reply - Date : Date on which internal responses were recorded via the interactive internal page.
   
• Internal reply - Email : Email address associated with internal responses received via the internal interactive page.

Uitgiftedatum (Issue date)

Date on which the item was issued.

Item creation date

Date on which the item was created in My DSO Manager.

Item custom fields

Custom fields to store specific information about the item

Item modification date

Date on which information relating to the item was modified in My DSO Manager. (Import or manual action)

Item number

Reference assigned to the accounting item generally used for tracking and identification purposes.

Item type

Internal item type, depending on the accounting nature of the item. Used to determine the item type in My DSO Manager.

Artikel type (Item type My DSO Manager)

Each item (invoice, credit note, payment unaffected, debit note ...) uploaded in My DSO Manager must be associated with an internal item type of My DSO Manager. This type depends on the accounting nature of the item.

There are 6 item types in My DSO Manager:

• FAC / Invoice: invoices. Debit items only
   
• AVO / Credit note: credit notes. Credit items only
   
• RGL / Payment: unallocated payments. Credit items only
   
• ODI / Miscellaneous transaction: miscellaneous operations(OD). Debit or credit items
   
• TRT / Draft: items in transit (drafts, bill of exchange). Debit only
   
• DPA / Downpayment request: payment requests. These are memorandum items (for information) without accounting value. Debit items only
   

Item unique identifier

Unique identifier assigned to each item for precise identification.

Late betalings boete (Late payment penalties)

Interest calculated according to the number of days overdue and the rate you have set in the My Account section.
Are late payment penalties activated (Yes/No)?
How to apply late payment penalties?

Leader invoice

Oldest invoice of the account not excluded by a specific action.
It is the due date of this leader invoice that generates the dunning actions according to the scenario assigned to the account.
Note that in some cases, collection scenario actions are triggered based on date of previous action completed.

Kopstuk (Leader item)

Oldest item not excluded by a specific action which triggers the collection scenario actions

Legal ID

The legal identification number assigned to a company.

Minimumbedrag voor aanmaning (Minimum amount for collection)

Minimum amount below which no collection scenario action is generated by My DSO Manager.

Mobile phone to collect ?

Does the customer have a contact telephone number for payment reminders? (Yes/No)

Open items

The open items are all the receivable accounting documents (invoices, credit notes, payments not allocated yet...) issued but not cleared yet (for example invoices issued but not paid yet).

Orderportefeuille (Order backlog)

Amount of sales orders recorded and not yet invoiced. This amount is taken into account in the calculation of the risk

Order date

Date on which the order was placed.

Andere garanties (Other guarantees)

All guarantees, in addition to those of the usual insurer, that can be provided to secure a transaction: bank guarantee, standby letter of credit, parent company guarantee, etc.

Toon achterstallige (Overdue)

Total of all overdue items

% achterstallig (Overdue %)

Part of outstanding receivables that are overdue.

Overdue (No. of days)

Number of days after due date

Achterstallige DSO (Overdue DSO)

The overdue DSO represents the portion of the DSO corresponding to overdue receivable.

Overdue off forecast

Amount of late payments for which the forecasted payment date (based on date of promise to pay or the average delay in payment of the customer) has not been respected.

Betalingscentrum (Payment center)

Accounts Payable (customer side) centralizing payments of several customer accounts

Betaaldatum (Payment date)

Contractual date on which an invoice must be paid by the customer. It's defined when the invoice is issued based on the payment term granted. It's important that it is correct to avoid any dispute justifying non-payment of the invoice.

Payment mean

Method used by the customer to make payments.

Betalingsprofiel (Payment profile)

Customer payment behavior defined according to the average payment delay calculated over six rolling months, configurable according to your criteria.
How to manage customers payment profiles?

Payment term

Maximum contractual period during which a customer must make payment after the invoice issue date.

Post box

Address element

Receivable

Total of all open items (invoices, credit notes, unaffected payment, miscellaneous transactions and bills in circulation)

Verhaal kosten (Recovery cost)

Fixed amount applicable per invoice in the event of late payment for compensation of collection costs.
Is the recovery cost activated?
How to apply recovery cost?

Remaining amount excl. Tax

Remaining amount due on item excluding tax.

Remaining amount incl. Tax

Amount remaining due on invoice including all taxes.

Resolver

Person responsible for resolving items-related problems or queries.
Only the roles of credit manager, collector, sales administration, and sales manager can be designated.
How to create and close a dispute case?

Functie (Role)

There are several roles in My DSO Manager.Each have specific rights:

• Administrator (Beheerder): access to all the features present in the application including setting the platform.
   
• Credit manager (Krediet Manager): access to all features except « my account » and « security settings ».
   
• Collector (Incassomedewerker): accesses to recovery features and reports. He can also manage customer groups.
   
• Sales administration (Verkoopadministratie): visualization access to clients, items with their statutes and comments and reports.
   
• Commercial (Verkoopmanager): access for consultation only on clients and on reports. However, it is possible to associate a status and a comment on the invoices but it is not possible to access to the settings.
   
• Financial controller (Financieel controleur): access for consultation only on clients and their accounts situations as well as on the reports.
   
• Executive officer (Leidinggevende): access for consultation only on clients and their accounts situations as well as on the reports.
   
• Guest (Gast): access only to the reports.
   

Verkoopmedewerker (Sales administrative)

Collaborator involved in the management of Sales Administration operations, which may include various tasks related to sales and order management.

Sales Manager

The person or sales team associated with the transaction or items.

Score

Numerical assessment of a customer's financial reliability/credibility.

SIRET

The identification number of an establishment assigned to a company in France.

Specifieke actie (Specific action)

A specific action allows you to exclude the selected bills from the collection scenario and to perform another action. For example, if the customer agrees to pay a bill at a time D, it is useful to set a specific action « promise to pay follow up » on this bill at D + 2 days. When an invoice is qualified in dispute, a specific action « dispute tracking » is automatically programmed by My DSO Manager to take this bill out of collection until dispute is resolved.

State

Geographical division of a country, which can be important for tax and legal matters.

Statement of account

A statement of account is a summary document of all accounting records of a customer account. It contains all invoices, credit notes and other items not settled yet. This document informs the client of the bills he has to pay.

Status (Status)

The status allows to qualify items and assign them temporarily in a category.
For example, if a customer confirms a payment, the relevant invoices will be qualified with a status of « Promise to pay ».

• Status - Name : Name of status defined on My DSO Manager
• Status - Comment : Explanatory comment linked to debt status.
• Status - Date : Date on which last item status was indicated.
• Status - Author : Author of item status, having qualified it.

How to manage statuses?

Status date

Date on which last item status was indicated.

Status type

The status type is used to generically categorize the collection stage of a item.
There are five non-modifiable categories: dispute, dispute resolved, litigation, on going, promise to pay

Temporary guarantee

• Temporary guarantee (amount) : Montant de la garantie accordée pour une période limitée.
   
• Temporary guarantee - Start date : Date on which the temporary guarantee takes effect.
   
• Temporary guarantee - End date : Date on which the temporary guarantee expires.

To do list

The To do list is a central tool in My DSO Manager. It contains all the collection actions to be made. There can be several sorts of actions: scenario actions, specific actions or automatic actions. The To do list allows the collector to organize its priorities and its activity into My DSO Manager.

Toon totale vordering (Total receivable)

Receivable + order backlog

Trading name

The trade name or denomination under which the client company operates.

Transaction ignored in the colle

Criterion used to identify items that have been ignored during dunning activities. Is the item ignored during dunning?
How to ignore a transaction during the collection ?

Ultimate Parent Number

Allows you to link customers common to several entities in a multi, for a consolidated view of receivable amounts, overdue amounts, credit limits, etc.
What is the Ultimate Parent Number?

URL

Customer company web address.

VAT number

The tax identification number assigned to a company for value-added tax (VAT) purposes.

ZIP code

Address element