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  • A specific action allows you to exclude the selected bills from the collection scenario and to perform another action. For example, if the customer agrees to pay a bill at a time D, it is useful to set a specific action « promise to pay follow up » on this bill at D + 2 days. When an invoice is qualified in dispute, a specific action « dispute tracking » is automatically programmed by My DSO Manager to take this bill out of collection until dispute is resolved.