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Collect in My DSO Manager » How to apply recovery cost?

It is possible to insert in the statements of accounts and the recovery documents sent to the customer a flat fee per overdue invoice for recovery cost.

To do this, fill in your account the amount of recovery cost that you want to apply.

Then it is necessary to activate the recovery cost for the clients you want to apply them. This is possible in three ways:

1. Inside the customer file

In this case, the activation is done customer by customer.

Customer record

2. Mass change on selected customers

This option shall be preferred when you want to apply the recovery cost to a customer list according to some criteria. Go to customer researchLink, fill in your search criteria and then select customers and enable the recovery cost.


Tips → once the desired selection is done, you can add the page to your favorites in your internet browser. Then, simply click on it to find this selection again.

3. From the preferences, to enable by default the recovery cost

The recovery cost will be automatically activated on any new customer. This set up has to be done from the « Settings » tab, « Manage collection scenarios », « Settings »:


Recovery cost will now appear in the statement of account of the open items and in the statements of account sent to your customers by email or mail. They are applied to invoices only, excluding disputed items. Recovery cost are not applied on miscellaneous transactions.

→ You can use now the #Hashtag to include the late penalties and/or recovery cost from your collection :

  • #items_amount_overdue_include_late_penalties to retrieve the total amount of due invoices plus payment penalties and/or recovery cost.

  • #items_amount_late_penalties that display the amount of late penalties and/or recovery cost

Late penalties and/or recovery cost will be displayed in the customer file and on the items list only if they are activated in the customer file

→ Or the following #Hashtag to exclude the late penalties and/or recovery cost, for example from your first reminders :

  • #items_list_overdue_exclude_late_penalties that display the statement of account of due invoices without calculating the late penalties and/or recovery cost

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