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How to apply recovery cost?

It is possible to insert in the statements of accounts and the collection documents sent to the customer a flat fee per overdue invoice for recovery cost.

To do this, fill in My accountLink the amount of recovery cost that you want to apply.

Then it is necessary to activate the recovery cost for the clients you want to apply them. This is possible in three ways:

1. Inside the customer file

This method allows actviation over time, as needed. Click on the little blue pen at the top right of your customer file, then select Yes at Recovery cost ?:

Customer record

2. Mass change on a customer selection

This option is to be preferred when you wish to apply the recovery cost to a customers list according to certain criteria. To do this, go to the tab ClientsLink:

Step 1 Search

Fill in your search criteria, or copy/paste a list of customer accounts from ExcelExcel (or other tool) in the Company code field:

Customer search

Tips → once the desired selection is done, you can add the page to your favorites in your internet browser. Then, simply click on it to find this selection again.

Step 2 Recovery cost activation

Display and select all the customers, then activate the recovery cost (at the bottom of the page):


3. From the settings, to activate by default the recovery cost

The recovery cost will be automatically activated on any new customer. This set up has to be done from Settings, Manage collection scenariosLink, tab Settings:


Recovery cost will now appear in the statement of account of the open items and in the statements of account sent to your customers by email or mail. They are applied to invoices only, excluding disputed items. Recovery cost are not applied on miscellaneous transactions.

→ You can use now the #Hashtag to include the late penalties and/or recovery cost from your collection :

  • #items_amount_overdue_include_late_penalties to retrieve the total amount of due invoices plus payment penalties and/or recovery cost.
  • #items_amount_late_penalties that display the amount of late penalties and/or recovery cost

Late penalties and/or recovery cost will be displayed in the customer file and on the items list only if they are activated in the customer file

→ Or the following #Hashtag to exclude the late penalties and/or recovery cost, for example from your first reminders :

  • #items_list_overdue_exclude_late_penalties that display the statement of account of due invoices without calculating the late penalties and/or recovery cost
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