Endpoint visibility & control: Docaposte experience in Credit Management

Docaposte, the digital subsidiary of the La Poste Group, supports businesses and public organizations in their digital transformation. With 27 business entities, 6,500 employees, and more than 50,000 customers across 17 countries, and a highly diversified portfolio of activities, the Group operates in an environment where Accounts Receivable management is a strategic priority. Following a structured RFP process involving five software vendors and evaluated by all key Group stakeholders, Docaposte migrated to My DSO Manager and achieved measurable results within the first year: -10% in past-due receivables and -16 days in average invoice age.

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The context: A fast-growing Group facing the complexity of a multi-entity environment

Docaposte is the digital subsidiary of the La Poste Group. It supports businesses and public institutions in their digital transformation across three priority markets: the public sector, healthcare, and financial services. With €880 million in revenue in 2024, more than 6,500 employees, and 50,000 customers in 17 countries, Docaposte operates in an inherently complex environment comprising 27 business entities with diverse activities, siloed information systems, and Credit Management practices that needed to be harmonized.

For Lionel Libert, Group Credit Manager, the objective was clear: equip the Group with a platform capable of centralizing the entire Accounts Receivable portfolio, strengthening governance, and providing consolidated visibility into customer credit risk across all entities through a single solution.

Before My DSO Manager: A collections solution that could no longer support the Group's growth

When the project began, Docaposte was already using a collections solution. However, it no longer met the needs of a rapidly evolving Group. The main limitations identified were:

• No consolidated view across all business entities.
• Incomplete coverage of the Group's scope.
• A complex multi-entity environment that was difficult to manage from a single platform.
• A lack of user-friendliness.
• Difficulty harmonizing Credit Management practices across different business units.

In this context, Docaposte was looking for much more than simply replacing its software. The goal was to implement a unified Group-wide platform capable of supporting long-term growth.

"I needed a solution that could centralize our entire Accounts Receivable portfolio within a single platform to manage our credit policy, collections, collection workflows, and disputes across all our business entities."

Lionel Libert - Group Credit Manager, Docaposte

Selecting a new Credit Management solution: A structured RFP process evaluating five software vendors

To select its future multi-entity Credit Management solution, Docaposte launched a structured RFP involving all key stakeholders: Sales Administration & Cash Management, IT, Finance Managers, Information Security, Procurement, and the Group Collections Department. Each solution was assessed against functional, technical, financial, regulatory, and organizational criteria.

At the end of the evaluation, My DSO Manager was unanimously selected. The key differentiators included:

• Centralized management of the Accounts Receivable portfolio within a multi-entity environment
• High configuration flexibility to accommodate the specific requirements of each business unit
• Native support for multi-entity environments
• Open architecture enabling integration with multiple business applications
• Unlimited users, encouraging cross-functional collaboration
• Ease of use
• Support from Credit Management experts

"We started from a common framework, but today each business entity operates according to its own specific requirements."

Lionel Libert - Group Credit Manager, Docaposte

Deployment: Six integrated connectors and go-live in under 90 days

The implementation was carried out in two distinct phases:

1. 1 Structured RFP process: multi-criteria evaluation (functional, technical, financial, regulatory, and organizational), benchmarking of five software vendors, and final validation.
2. 2 Technical implementation: integration of six connectors (ERP systems, email, business applications, and data sources), first-wave go-live in less than 90 days, followed by tailored support for each business entity.

The project represented both a technical and organizational challenge: bringing together teams with diverse business activities and different Credit Management practices while ensuring uninterrupted collections operations across the entire Group.

Results: Measurable improvements from the very first year

One year after deployment, measurable improvements were already evident in two key areas: Accounts Receivable performance and operational efficiency.

Financial performance: a 10% reduction in past-due receivables and a 16-day reduction in average invoice age, directly reflecting improved collection workflows and real-time visibility into outstanding receivables.

Operationally, the centralized platform enabled Credit Management practices to be standardized across business entities, streamlined dispute management, and reduced the time spent on manual tasks. Beyond the financial KPIs, users emphasized how quickly they adopted the solution. Even employees who were initially reluctant to embrace change rapidly adopted the platform thanks to its intuitive interface and flexibility to accommodate each entity's way of working. My DSO Manager transformed how teams collaborate around Accounts Receivable:

• A consolidated view of all 27 Group business entities from a single platform
• Centralized management of customer credit risk with built-in alerts
• Collection workflows tailored to the specific needs of each business activity
• Greater visibility of customer information across all teams

"Those who were initially the most resistant to change ultimately became the strongest advocates of the solution."

Lionel Libert - Group Credit Manager, Docaposte

Strengthening collaboration around Accounts Receivable: 200 active users

One of the project's key benefits was extending Accounts Receivable management to all relevant stakeholders. Thanks to My DSO Manager's unlimited user licensing model, nearly 200 active users now collaborate using a single source of truth. In addition to the Collections teams, the platform is used by:

• Sales Administration teams for dispute management
• Sales representatives and Key Account Managers
• Finance managers
• The Group's various business entities

Each user has access only to the information relevant to their scope while benefiting from an up-to-date view of the customer portfolio. This cross-functional collaboration streamlines communication between departments and accelerates dispute resolution.

Why Docaposte chose My DSO Manager

• Fast deployment despite a complex IT environment
• Intuitive solution that is easy for all user profiles to adopt
• Highly flexible configuration by business entity and activity
• Outstanding project support throughout the implementation
• Responsive customer support with same-day responses
• Continuous product enhancements
• A genuine partnership between the My DSO Manager and Docaposte teams

"I handed the keys over to the My DSO Manager team. I trusted them completely, and the project was delivered without any difficulties. Today, I confidently recommend My DSO Manager."

Lionel Libert - Group Head of Collections, Docaposte

Roadmap: A partnership that continues to evolve

The project continues to evolve alongside the Group. Docaposte and My DSO Manager are continuing their partnership, with the next milestones including:

• Progressive onboarding of new business entities
• Support for future ERP migrations
• Development of new business application connectors
• Leveraging Artificial Intelligence to support Collections teams
• Integration of the electronic invoicing lifecycle

"This is more than just a successful project. It's a partnership that continues to grow."

Lionel Libert - Group Head of Collections, Docaposte

Video testimonial: Lionel Libert presents the Docaposte project

Lionel Libert, Group Head of Collections at Docaposte, presents the My DSO Manager deployment and the results achieved.

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