Endpoint visibility & control: Docaposte experience in Credit Management

Docaposte, the digital subsidiary of La Poste Group, supports businesses and public organisations in their digital transformation. With 27 entities, 6,500 employees and more than 50,000 clients across 17 countries, and a broad portfolio of digital services, the group manages a highly complex Accounts Receivable environment. Following a structured RFP process involving five vendors, evaluated by all key functions within the group, Docaposte migrated to My DSO Manager and achieved measurable results in the very first year: −10 % on overdue balances and −16 days on average invoice age.

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Context: a fast-growing group navigating multi-activities complexity

Docaposte is the digital subsidiary of La Poste Group. It supports businesses and public institutions in their digital transformation across three priority markets: public sector, healthcare and finance. With revenue of €880M in 2024, more than 6,500 employees and 50,000 clients across 17 countries, Docaposte operates in a structurally complex environment: 27 entities with diverse business activities, siloed information systems and accounts receivable practices that needed to be harmonised.

For Lionel Libert, Group Credit Manager, the objective was clear: give the group a platform capable of centralising all accounts receivable, strengthening governance and providing consolidated visibility over credit risk across every entity, from a single tool.

Before My DSO Manager: a tool outpaced by the group's growth

When the project launched, a first credit management software was already in place at Docaposte. But it could no longer meet the needs of a fast-evolving group. The main limitations identified:

• No consolidated view across all entities
• Incomplete coverage of the group's Accounts Receivable portfolio
• A complex multi-activity environment
• Lack of flexibility and ease of use
• Difficulty standardising credit management practices across multiple business units

In this context, Docaposte wanted to go beyond a simple change of tool: the goal was a unified group platform capable of sustainably supporting the group's growth.

"My objective was to have one solution capable of centralising our entire Accounts Receivable portfolio so we could manage our credit policy, collections, reminder workflows and disputes across all our entities"

Lionel Libert - Group Credit Manager, Docaposte

Selecting a new credit management platform: a structured RFP, five vendors evaluated

To select its future multi-entity credit management platform, Docaposte ran a structured tender process involving all key functions: Accounts Receivable & Cash Management, IT Department, Finance Managers, Information Security, Procurement and Group Credit & Collections. Each solution was assessed against functional, technical, financial, regulatory and organisational criteria.

At the end of this process, My DSO Manager was selected by consensus. The key differentiators:

• A single platform for managing complex accounts receivable environments
• High configuration flexibility to adapt processes to each business unit
• Native support for multi-entity environments
• Open architecture enabling connection to multiple business tools
• Unlimited users to encourage cross-functional collaboration
• Intuitive and easy to adopt across diverse user profiles
• Implementation led by experts with a credit management background

"We started from a common framework, but every business unit now benefits from processes tailored to its own operational needs."

Lionel Libert - Group Credit Manager, Docaposte

Deployment: 6 connectors integrated, go-live in under 90 days

The deployment was organised in two distinct phases:

1. 1 Structured RFP: multi-criteria evaluation (functional, technical, financial, regulatory, organisational), benchmark of five vendors, collective sign-off
2. 2 Technical implementation: connection of 6 connectors (ERPs, messaging, business tools, data sources), first-wave go-live in under 90 days, followed by tailored onboarding for each entity

The project was a genuine challenge - not just technically, but organisationally: bringing together teams from different business lines with varied credit management practices, while maintaining continuity of collections operations across the entire group perimeter.

Results: measurable gains

One year after go-live, the first results are already visible across two dimensions: financial performance on accounts receivable and operational efficiency for teams.

Financially: a 10% reduction in overdue balances and a 16-day decrease in average invoice age - indicators directly linked to improved dunning workflows and real-time visibility over outstanding receivables.

Operationally, centralisation enabled the group to harmonise credit management practices across entities, structure dispute tracking and reduce time spent on manual consolidation tasks. Beyond the financial metrics, users highlight how quickly they were able to get up to speed. Even team members who were initially resistant to change quickly adopted the tool, thanks to its ergonomics and its ability to adapt to each entity's working practices. My DSO Manager has transformed the way teams collaborate around accounts receivable:

• Consolidated view across all 27 group entities from a single platform
• Centralised credit risk management with integrated alerts
• Dunning workflows tailored to each entity's specific business needs
• Improved information visibility for all teams, regardless of entity

"The people who were most resistant to change ended up being the most enthusiastic about the tool."

Lionel Libert - Group Credit Manager, Docaposte

Stronger collaboration around accounts receivable: 200+ active users

One of the project's most significant benefits is how it opened up accounts receivable management to all relevant stakeholders. Thanks to My DSO Manager's unlimited user model, nearly 200 active users now collaborate around a single source of information. Beyond the Collections teams, the platform is used by:

• Order management teams for dispute tracking
• Sales representatives and Key Account Managers
• Finance managers
• The various entities across the group

Each user accesses only the information relevant to their scope, while benefiting from an up-to-date view of the customer portfolio. This cross-functional collaboration streamlines communication between teams and accelerates dispute resolution.

What Docaposte values most about My DSO Manager

• Fast implementation despite a complex IT environment
• Simple, intuitive user experience
• Outstanding flexibility to adapt to each business unit
• Dedicated project management from Credit Management experts
• Highly responsive support team
• Continuous product innovation
• A genuine long-term partnership beyond implementation

"I handed the keys over to the My DSO Manager team. I trusted them completely, and the project went smoothly from start to finish. Today, I recommend My DSO Manager without hesitation."

Lionel Libert - Group Credit Manager, Docaposte

Roadmap: a partnership that keeps evolving

The project continues to grow with the group. Docaposte and My DSO Manager are pursuing their collaboration with several initiatives underway:

• Progressive onboarding of new entities
• Support for upcoming ERP migrations
• Development of new integrations with specialist business applications
• Leveraging artificial intelligence features to support credit & collections teams
• Integration of the complete e-invoicing lifecycle

"This wasn't simply a successful implementation. It's an ongoing partnership that continues to evolve."

Lionel Libert - Group Credit Manager, Docaposte

Video testimonial: Lionel Libert on the Docaposte project

Lionel Libert, Group Credit Manager at Docaposte, shares the story of their My DSO Manager deployment and the results achieved.

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