How to change your credit & collection software to improve credit management performance

Nicolas Gaudillière

Credit Manager International

THE CHALLENGE:

Kersia, a global leader in biosecurity and food safety, is experiencing strong international growth (more than 50 subsidiaries, presence in 140 countries, and sustained external growth). Before My DSO Manager, the group used an initial collection software that helped structure reminders, but several limitations became apparent:

Lack of flexibility to adapt to local practices
Insufficient multi-currency management
Data not always reliable or updated in real time
High cost and increased pressure from management
Difficulty consolidating a clear group-wide view

In a multi-ERP environment (SAP, Oracle, Navision…), the need for a reliable and adaptable tool became strategic.

"Once the data is no longer reliable, teams lose confidence in the tool."

THE SOLUTION:

After a structured tender process (60 criteria analyzed), Kersia selected My DSO Manager for its ability to meet the challenges of complex international credit management.

Key differentiators:

Full flexibility of settings by subsidiary and by country
Multi-currency management with both local and consolidated group views
Seamless integration with 4 ERPs (SAP, Oracle, Navision, Ogasis)
Connection with CreditSafe, Coface, and Chorus Pro
Data updated twice a day
PDF invoices included in reminder emails (eliminating duplicate invoice requests)

The deployment took place over 4 months of tendering followed by 3 months of technical implementation, with 28 subsidiaries trained in 5 waves.

"These are credit managers speaking to credit managers. You never feel like you're dealing with a salesperson."

RESULTS AND OBSERVED BENEFITS:

Financial and operational gains

50% reduction in solution costs
Measurable improvement in receivables over 90 days (from 8% to 4% in some entities)
Real-time data updates
Elimination of unnecessary reminders
Significant reduction in administrative tasks (sending duplicate invoices, Excel reprocessing)

"My DSO Manager allows us to focus on cash and risk, not administration."

Accounts Receivable Collaboration

Real-time portfolio visibility for sales teams
Customizable aging reports by sector, group, or manager
Multi-ERP and multi-currency group consolidation
Simplified management of customer risk

MY DSO MANAGER'S STRENGTHS ACCORDING TO KERSIA

Strong human relationship
Flexibility suited to complex organizations
Fully reliable data
Simple integration into an international environment
Fast deployment despite IT complexity

"Relationship, flexibility, and reliability. That's what made the difference."

NEXT STEPS

Gradual extension to 55 commercial subsidiaries
Integration of card payments (US/Canada)
Deployment of SMS / WhatsApp reminders in Asia
Optimization of litigation management via a connected law firm
Preparation for e-invoicing