Kersia: switching collection software and turning credit management into a driver of international performance

The challenge: collection software that couldn't keep pace with international growth

Kersia is the global leader in biosecurity and food safety, with more than 50 subsidiaries across 140 countries and sustained growth through international acquisitions. Before migrating to My DSO Manager, the group was running a first-generation collection platform that had helped structure dunning workflows, but whose limitations became increasingly apparent as the business scaled:

• Insufficient flexibility to adapt to local practices across subsidiaries
• Inadequate multi-currency management, with no consolidated group view
• Data reliability issues not always updated in real time
• High solution cost, with growing pressure from finance leadership
• Difficulty consolidating a clear group-wide picture across a multi-ERP environment

Operating across SAP, Oracle, Navision and Ogasys in a multi-ERP environment, the need for a reliable, adaptable and genuinely integrated tool had become a strategic priority.

« Once the data is no longer reliable, teams lose confidence in the tool. »

Nicolas Gaudillière — Credit Manager International, Kersia

Selecting a new credit management platform: a rigorous 60-criterion tender

Kersia ran a structured tender evaluated against 60 criteria. My DSO Manager was selected for its ability to meet the demands of complex international credit management. The key differentiators:

• Full flexibility of settings by subsidiary and by country
• Multi-currency management with simultaneous local and consolidated group views
• Seamless integration with all 4 existing ERPs (SAP, Oracle, Navision, Ogasys)
• Native connectors with CreditSafe, Coface and Chorus Pro
• Data updated twice a day with no manual reprocessing
• PDF invoices embedded in reminder emails, eliminating duplicate invoice requests

« They are credit managers speaking to credit managers. You never feel like you're dealing with a salesperson. »

Nicolas Gaudillière — Credit Manager International, Kersia

Deployment: 28 subsidiaries trained in 5 waves over 3 months

The rollout was structured in two distinct phases:

1. 1 4-month tender process: 60-criterion evaluation, competitive benchmarking, sign-off from finance leadership
2. 2 3-month technical implementation: integration of all 4 ERPs, 28 subsidiaries trained in 5 successive waves, on-the-ground support throughout

The primary challenge was not technical but organisational: bringing teams on board simultaneously across multiple countries, each with different local practices, while maintaining uninterrupted collections operations.

Results: financial gains, operational efficiency and improved internal collaboration

The deployment of My DSO Manager delivered concrete gains across two closely related dimensions: financial performance of the receivables book and operational efficiency of the collections teams.

On the financial side, the most tangible outcome was a 50% reduction in solution cost. Beyond cost, portfolio quality improved measurably: on certain entities, receivables overdue beyond 90 days fell from 8% to 4%.

On the operational side, the most immediate gain was the elimination of unnecessary reminders - those sent without valid cause, generating friction with customers and consuming time for no added value. In parallel, time-consuming administrative tasks were drastically reduced: no more manual duplicate invoice requests, no more weekly Excel reprocessing to consolidate data that the platform now delivers automatically, updated twice a day.

Beyond the financial gains, My DSO Manager changed the way teams work together around receivables:

• Real-time portfolio visibility accessible to sales teams
• Customisable aged debt reports by sector, customer group or account manager
• Consistent group consolidation across multi-ERP and multi-currency
• Simplified management of customer credit risk with integrated alerts and scoring

« My DSO Manager allows us to focus on cash and risk, not administration. »

Nicolas Gaudillière — Credit Manager International, Kersia

What made the difference, according to Kersia's International Credit Manager

• A strong human relationship: credit management experts, not salespeople
• Flexibility: configuration adapted to each subsidiary's organisation and local practice
• Data reliability: the foundation on which team confidence in the tool rests

« Relationship, flexibility, and reliability. That's what made the difference. »

Nicolas Gaudillière — Credit Manager International, Kersia

Next steps: rolling out to 55 subsidiaries and new collection channels

Building on these results, Kersia has defined its roadmap:

• Progressive rollout to 55 commercial subsidiaries
• Card payment integration (USA and Canada)
• SMS and WhatsApp customer follow-ups in Asia
• Litigation optimisation via a connected collection agency
• Preparation for mandatory e-invoicing

Video testimony: Nicolas Gaudillière talking about the migration to My DSO Manager

Nicolas Gaudillière, Credit Manager International at Kersia, presents the My DSO Manager migration and the results achieved.