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How to manage users of your Multi-Entities accounts?

The Multi-Entities plateform allows you to centralize and consolidate the receivable of the different companies that compose your group.

In My DSO Manager, for the customized versions, it is possible to create an unlimited number of users.

There are three user categories : the « Multi-Entities », the « active » and the « inactive ».

1. The Multi-Entities user

The « Multi-Entities » user will be able to connect to the Multi-Entities platform of My DSO Manager using his own login and password, and access one or several of your entities.

user. multi

This type of user is created in two steps:

Step 1 Create the user:

From the Multi-Entities Platform, go to the Admin tab, Manage Multi Account Users, and click on  Add New User. multi

Fill in the necessary elements and define a role for your user.
→ For more information on roles: What are the user profiles?

add a multi user

The password must be 9-128 characters, have a digit, a lowercase, an uppercase letter, or a special character.
For security reasons, it is recommended to select « Force password change on next login »

The user's email must be validated so that he can send emails from My DSO Manager

Click on « Validate email address » to send an email to the user, inviting him to validate his address in My DSO Manager.

Step 2 Allow the connection to the desired entities:

access authorization:

A "Multi-Entities" user is automatically created in the entities for which he has been authorized to connect.

The new user can now access and use his My DSO Manager account, you can send him his username and temporary password.

If you have to change the information of this type of user (phone number ...), just do it at the level of the Multi-Entities platform, they will be updated automatically at the entity level.

2. The active user

The « active » user will be able to connect directly to the entity in which you created him and only to it, using his own username and password.

activ. user

From the desired entity, go to Admin, add this user by filling in their details, and check « Yes » in the « Active Account » to set an username and password to access to the entity.

In the same way as for a Multi-Entities user, the user's email must be validated.

Once done, your user has access to the desired entity and can act in My DSO Manager, you can send him his username and temporary password.

3. The inactive user

This category of users allows you to quickly add this person as a copy of an email, send him an interactive internal email, and also associate him with one or more customer accounts.

Inactiv. user

Associating a colleague with a client allows you to filter your accounts and reports using this criteria.

The creation logic is identical to that of the active users, but by ticking « No » to the question "Active account?".

Unlike an active « Multi » account, if the inactive user must be visible in multiple entities, it is not necessary to create him at the Multi-Entity platform → it must be created directly in each entity.
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