Online help

How to create a dunning action with only selected items of customer account?

In some cases, it may be necessary to include only some items of customer account in your collection document (email, mail...).

To do so, go to the customer file and click the button "New action (out of collection scenario)", then "Create a specific action"

Dunning action on selected items

Select the items you want in your collection document and click « Next »:

Dunning action on selected items

If your customer account has a large number of transactions, it is preferable to carry out an advanced search to filter the transactions according to the desired criteria recherche. Select the filtered transactions and click on the button recherche to create a specific action (no need to qualify items with a status, just click « Next »).
Create your collection action (action type, date...) using #Hashtag dedicated to this type of action:
  • #items_amount_selected: displays the amount of the selected items.
  • #items_list_selected: displays a statement of account that includes only selected items.

Dunning action on selected items

Make an overview and validate, your specific action concerning selected items is created. You can send it now or later.

You can visualize in one click items attached to your specific action:

Act. spécifique


It is possible to retrieve the contents of an existing action to avoid having to create from scratch your email, mail ... .It is therefore particularly interesting to create in SettingsLink a collection scenario dedicated to create templates for specific action including above #Hashtag.

Note that there are pre-defined templates in the dunning scenarios that you can retrieve and use.

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