The disputes report alows to visualize both the volume of disputes in number and amount by type (administrative, quality, price, etc.), the average time of dispute resolution and their breakdown by customer or customer group.
So it is an operational tool
to identify the main causes of disputes
and undertake action plans to solve them quickly.
You can customize this report
and internal actor (sales manager, customer care person, etc.), which allows to easily browse disputes
associated with them.
it presents the breakdown in amount by type
, and the average time of dispute resolution.
It's also possible to visualize the evolution of disputes
This approach is particularly interesting for observing improvements and / or deteriorations in performance on multiple axes and for highlighting recurring disputes
and their evolution:
Like other reports you can select a date to display the dispute situation at an earlier date
By default this list highlights the amounts in dispute and the number of items per customer
. It can be sorted and filtered
in many ways to target clients on which you want to act:
It is possible to « Group results »
and by any customer analytical field:
allows to identify customers with the highest proportion of disputes
. This helps to understand the causes
of this situation and take the appropriate measures
to improve it.