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Disputes report »

What is the Disputes report?

The disputes reportLink alows to visualize both the volume of disputes in number and amount by type (administrative, quality, price, etc.), the average time of dispute resolution and their breakdown by customer or customer group.

So it is an operational tool to identify the main causes of disputes and undertake action plans to solve them quickly.

You can customize this report by collector, internal actor (sales manager, customer care person, etc.) or custom field, which allows to easily browse disputes associated with them. You can also select a date to display the dispute situation on an earlier date.

The graph

it presents the breakdown in amount by type of dispute, and the average time of dispute resolution:

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It's also possible to visualize the evolution of disputes.

This approach is particularly interesting for observing improvements and / or deteriorations in performance on multiple axes and for highlighting recurring disputes and their evolution:

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Like other reports you can select a date to display the dispute situation at an earlier date, as well as click on the legend to hide / display the elements

The table

By default this list highlights the amounts in dispute and the number of items per customer. It can be sorted and filtered in many ways to target clients on which you want to act:

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It is possible to « Group results » by collector and by any customer analytical field:

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The dispute rate allows to identify customers with the highest proportion of disputes. This helps to understand the causes of this situation and take the appropriate measures to improve it.
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