The average duration of dispute resolution
is a key performance indicator
regarding the average number of days necessary to resolve a dispute
in your company.
It is based on the date on which the dispute
is identified in My DSO Manager
when the invoices are qualified with a status
» and the date on which it is resolved when a new status
is assigned to the bills.
impact on the cash
invoice is not paid by the customer) and on customer satisfaction
resolved quickly increases satisfaction of customers.
This indicator is important for two reasons: it has a big
My DSO Manager
allows to identify disputes
and to control their resolution through the disputes report
and by chasing up the appropriate internal stakeholders (sales manager, customer care ...).
This indicator is visible in the disputes
report and on the customer sheet in « Reports and indicators » tab.