The average duration of dispute
resolution is a key performance indicator regarding the average number of days necessary to resolve a dispute
in your company.
It is based on the date on which the dispute
is identified in My DSO Manager
when the invoices are qualified with a status
» and the date on which it is resolved when a new status
is assigned to the bills.
This indicator is important for two reasons: it has a big impact on the cash (a disputed
invoice is not paid by the customer) and on customer satisfaction as disputes
resolved quickly increases satisfaction of customers.
My DSO Manager
allows to identify disputes
and to control their resolution through the disputes report
and by chasing up the appropriate internal stakeholders (sales manager, customer care ...).
This indicator is visible in the disputes
report and on the customer sheet in « Reports and indicators » tab.