The average duration of dispute resolution is a key performance indicator regarding the average number of days necessary to resolve a dispute in your company.

It is based on the date on which the dispute is identified in My DSO Manager when the invoices are qualified with a status « dispute » and the date on which it is resolved when a new status is assigned to the bills.


My DSO Manager allows to identify disputes and to control their resolution through the disputes report and by chasing up the appropriate internal stakeholders (sales manager, customer care ...).

This indicator is visible in the disputes report and on the customer sheet in « Reports and indicators » tab.