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Disputes management »

What is the dispute resolution duration?

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The average duration of dispute resolution is a key performance indicator regarding the average number of days necessary to resolve a dispute in your company.

It is based on the date on which the dispute is identified in My DSO Manager when the invoices are qualified with a status « dispute » and the date on which it is resolved when a new status is assigned to the bills.

This indicator is important for two reasons: it has a big impact on the cash (a disputed invoice is not paid by the customer) and on customer satisfaction as disputes resolved quickly increases satisfaction of customers.

My DSO Manager allows to identify disputes and to control their resolution through the disputes reportLink and by chasing up the appropriate internal stakeholders (sales manager, customer care ...).

This indicator is visible in the disputes report and on the customer sheet in « Reports and indicators » tab.

Durée de résolution
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