How to manage disputes types?

Disputes are all reasons given by the customer to the seller and which justify the non-payment of a debt.

The collector must identify the dispute and send it to a resolver (for example, sales manager in case of a dispute regarding the invoiced price).

There can be several types of disputes: following types are included natively in My DSO Manager. See How to manage statuses.:

• administrative dispute: includes causes such as billing problems (bad wording, order number missing...) or lack of document (bill of lading...)


• price dispute: corresponds to disagreements over the price charged


• quality dispute: gathers disputes whose cause is malfunction of equipment delivered or services performed


• missing material dispute: problem of quantity of delivered goods