Disputes represent all the reasons invoked by the customer for the non payment of a debt and whose resolution belongs to the seller.

The collector must identify the dispute and send it to a resolver (for example, sales manager in case of a dispute regarding the invoiced price).

There can be several types of disputes: following types are included natively in My DSO Manager, and you can customize them: How to manage statuses?.:

• administrative dispute: includes causes such as billing problems (bad wording, order number missing...) or lack of document (bill of lading...)
   
• price dispute: corresponds to disagreements over the price charged
   
• quality dispute: gathers disputes whose cause is malfunction of equipment delivered or services performed
   
• missing material dispute: problem of quantity of delivered goods