How to manage disputes types?

Disputes represent all the reasons invoked by the customer to justify non-payment of a receivable, and whose resolution is the responsibility of the seller.

The collectior must therefore identify the dispute and forward it to the appropriate resolution owner (for example, the sales representative for a dispute related to the invoiced price) so that it can be resolved as quickly as possible.

Disputes can be of various types and depend intrinsically on the nature of the company's business: the following statuses are included by default in My DSO Manager. You can customize them and create your own dispute statuses according to your needs: How to manage statuses? :

• Administrative dispute: includes issues such as invoicing problems (incorrect wording, missing purchase order number, etc.) or missing supporting documents (delivery note, acceptance report, etc.)


• Price dispute: corresponds to disagreements regarding the invoiced price


• Quality dispute: includes disputes caused by malfunctioning delivered equipment or services performed


• Missing items dispute: quantity issues concerning delivered goods