How Messika automates collections and accelerates cash flow across global luxury clients

THE CHALLENGE:

MESSIKA, a company specializing in luxury jewelry, manages a large and diverse client portfolio and was struggling with highly manual and time-consuming collections processes. Prior to implementing My DSO Manager, the finance team relied heavily on spreadsheets and emails, making follow-up efforts slow, repetitive, and difficult to scale. Clear visibility into overdue payments and reliable reporting for top management were missing.

" The volume of follow-up and reminder actions has increased significantly thanks to the automation and simplification of the software, which is nothing compared to the time spent previously. "

THE SOLUTION:

Faced with these challenges, the MESSIKA team turned to the market in search of a reliable, intuitive, and comprehensive tool. My DSO Manager emerged as the preferred solution, thanks in particular to:

• Clear dashboards and reports highlighting late payers and risk exposure
• Fully automated preconfigured dunning scenarios
• Seamless integration with our financial information partners, credit insurers, etc. such as CreditSafe and Coface
• Collaboration features involving the sales team, who were trained and actively use the platform

" It's become our everyday tool - morning, noon, and night. It's simple, effective, and even the clients love it. "

THE RESULTS: KEY BENEFITS

• Operational efficiency
  
  • Manual follow-ups fully eliminated (copying and pasting, sending emails)
    
  • Complete automation of customer reminders
    
  • Real-time visibility into overdue accounts and payment promises
    
  • Quick access to client account statements, customer balances and downloadable invoices
    
  • Improved accuracy and structure in tracking disputes and resolutions
    
  
  

" As soon as a customer is late, we see it immediately. The amounts are clear, everything is detailed. "



• Sales and credit team collaboration
  
  • Sales representatives are copied on reminders according to a three-phase collection scenario
    
  • Monthly commercial meetings to assess client payment behavior and analyze risks of each client
    
  • Bi-annual coordination with Coface on credit insurance limits
    
  
  
• My DSO Manager's strengths according to MESSIKA
  
  • Speed of execution
    
  • Simplicity and Ease of use
    
  • Clear, accurate real-time reporting, - fast and effortlessly shareable
    
  • Responsive, high-availability support team
    
  
  

" I recommend it 100%. For me, it's simple, fast, and efficient. I've saved a huge amount of time on follow-ups. "