How Altyn boosts cash flow and scales collections across multi-entity operations

5 years of sustainable growth, accelerated cash flow and scalable collections with My DSO Manager

AT A GLANCE

CONTEXT & CHALLENGES

The ALTYN Group designs and implements energy efficiency programs for buildings. With its organic expansion and acquisitions, it needed to finance its growth while maintaining strict control over cash and risks.

Two structural realities shaped these challenges:
1. Complexity of the public sector: In many projects, payments are managed by decentralized contacts (buyer, project manager, accounting, treasury). Single-contact follow-ups were ineffective.

2. Multi-entity growth: New subsidiaries, new tools, rising invoice volumes: reproducible processes and consistent KPIs were needed without increasing headcount or Excel files.

Operational symptoms:

Time-consuming manual reporting (e.g.: preparing an aged trial balance could take half a day before any action).
Difficulty tracking delays and disputes across several entities and teams.
Limited visibility for non-credit management specialists (sales, project directors) to collaborate on risk and cash.

" We don't rely on a single indicator. The combination of measurements and being able to see them instantly - helps us make the right decision at the right time."

- Cédric GRONDIN

Objective: deploy a solution enabling multi-contact follow-ups (critical in the public sector), accelerate cash collection, and scale with the integration of new entities within the ALTYN Group without increasing complexity for users.

WHY MY DSO MANAGER

The ALTYN Group compared three vendors and chose My DSO Manager for three decisive criteria:

"The tool is intuitive and pleasant. Newcomers handle it within minutes with light internal onboarding."

- Cédric GRONDIN

"On the IT/Finance side, interfaces are fast and flexible. We were advised at every step on the truly useful data."

- Marie-Charlotte LECLAIRE, Functional Project Manager, Finance IS

DEPLOYMENT & ADOPTION

Deployment path

Information system

Time-to-value

User adoption:

Teams beyond collections (SDR/invoicing, project managers) now log in regularly to track statuses and actions.
Sales and operations value real-time transparency and the ability to intervene during escalations.
The tool has proven to be an HR lever: a modern environment facilitates onboarding and contributes to retention.

"We open virtually no support tickets on My DSO Manager. It's reliable, SaaS-based, and bug-free day-to-day."

- Marie-Charlotte LECLAIRE

"Beyond responsiveness, the team is proactive-they propose improvements and deliver them quickly."

- Marie-Charlotte LECLAIRE

HOW THE ALTYN GROUP USES MY DSO MANAGER

Collections operating mode, tailored to the public sector

Multi-contact follow-ups target the right person at the right time (buyer, project manager, accounting, treasury), balancing firmness with relationship preservation.
Scenario-based automation maintains action tracking while leaving room for human decisions (pause, personalization, escalation).

Collaboration with clients

Interactive portals provide real-time account visibility, the ability to download invoices, and a secure space to respond or comment.
All exchanges-emails, calls, follow-ups-are centralized and timestamped, forming a single, reliable source of information.

Internal collaboration

Sales and project directors receive relevant copies or alerts according to scenario stages; they participate in monthly risk reviews based on shared, actionable data.
Credit, SDR, and operations work from the same dashboards, reducing back-and-forth and speeding decision cycles.

Reporting & analytics

The team tracks a basket of indicators rather than a single KPI: DSO, overall unpaid rate, >60-day outstanding, dispute volumes, and delay qualification.
Entity-specific and consolidated views help prioritize and allocate resources when integrating new subsidiaries.

Results: Multi-contact follow-up, shared KPIs, fast integrations - optimized collections at scale

Immediate productivity

An aged trial balance that once took half a day to produce is now instantly available.
Most manual reporting has disappeared: My DSO Manager is the reference.

Better cash & risk control

Daily tracking of DSO and delays, with drill-down by entity, client, cause (including disputes), etc.
Scenario workflows + targeted personalization = increased efficiency and preserved customer relationships.

Scalability without additional headcount

Despite rising invoice volumes and number of subsidiaries, no increase in staff dedicated solely to reporting production or manual follow-ups.
Each new subsidiary integration is faster, thanks to reusable configuration templates and proven operating modes.

HR attractiveness

Modern, intuitive tool that reduces training time and improves job satisfaction for customer teams.

"Colleagues compare their old manual routines to today's semi-automated or fully automated flows and see a huge gain. The tool supports them while leaving room for judgment."

- Cédric GRONDIN

NEXT STEPS

"The product evolves without breaking what exists. This is rare and essential when you're growing and standardizing across multiple entities."

- Cédric GRONDIN

KEY TAKEAWAYS (for peers considering this approach)

Start where the stakes are highest: the ALTYN Group began with its flagship entity, proved the value, then extended the solution.

Account for public-sector specifics: multi-contact follow-ups are essential when the buyer, project manager, and payer are distinct individuals.

Automate with discernment: scenarios bring scale, but you must keep control for personalization.

Make it everyone's tool: involve invoicing/SDR, sales, and project directors with role-based visibility and clear collaboration rules.

Measure a basket of KPIs: DSO alone isn't enough, it should be complemented by tracking overdue amounts, disputes, and payment promises.

THE 3 KEY STRENGTHS OF MY DSO MANAGER (according to the ALTYN Group)

With My DSO Manager, the ALTYN Group has demonstrated that a modernized, collaborative collections strategy can support rapid, sustainable growth while securing cash and engaging all teams.