How to reduce late payments by 15% and standardize collections across 20 countries?

Group-wide visibility and alignment across 20 countries

Context

Exail is an international industrial group operating multiple sites and entities.
Global footprint: 20 countries across Europe, Asia, and the United States.

Each entity managed credit and collections in its own way. Reporting was done in Excel, practices were inconsistent, and while the ERP could export data, it struggled with modular connectivity.

The result: irregular tracking, limited collaboration, and a late-payment rate the leadership was determined to improve significantly.

Objective: Gain control over cash performance and standardise O2C management across the group.

Key Results

15% improvement in the late receivables rate at group level.
Group-wide adoption: harmonised dunning workflows and tracking across entities and teams.
Unified governance and executive visibility: My DSO Manager becomes the single reference for O2C.
Faster onboarding: new users fully operational in 30 minutes instead of lengthy training sessions.
Faster cash collection: thanks to integrated payment links and automation.

" My DSO Manager has become our reference system at executive level, including for our CEO. The tool is simple and reliable, and the team behind the solution goes far beyond software delivery to ensure full adoption."

- François Lechenault, Group Treasurer

Solution

Exail deployed My DSO Manager progressively and launched a full operational rollout across the company:

Standardised processes and dunning workflows across entities.
Automated reminders and portfolio-based actions.
Payment links integrated into reminders to accelerate settlements.
SSO (Single Sign-On) for seamless access.
Power BI integration for consolidated multi-entity reporting.

Change management followed a deliberate approach: one site at a time, clear definitions of best practices, and strong management support. One aerospace subsidiary with its own advanced internal systems, had specific processes in place. Executive sponsorship facilitated the harmonisation of practices across all entities within My DSO Manager.

Implementation Experience

Deployment timeline: approximately 18 months to industrialise the approach across teams.
Training: new users become operational after a 30-minute introduction.
Support: proactive and responsive. Project leads and technical teams were frequently praised for acting
« as if they were part of our own team ».

" This goes far beyond ‘here's the tool, good luck.' Your teams truly drive full adoption. That's a real differentiator. "

- François Lechenault, Group Treasurer

Results

Late receivables rate: approx. 15% improvement across the group
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Operational consistency: one platform, one shared language for credit risk and collections.
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Executive usage: the CEO accesses dashboards directly; Finance reconciles accounting views with My DSO Manager data via interfaces.
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Collaboration : intranet shortcut for universal access; shared indicators; cross-site support becomes possible.
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Enhanced reliability : stable connectivity and continuous platform use.
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Internal communication impact: My DSO Manager becomes the reference system for O2C status; executives and site managers consult dashboards directly, with data feeding into Power BI for a consolidated multi-entity view.

Why It Matters

For a global group, reducing late payments by 15% while harmonising processes across 20 countries is more than an operational win. It delivers direct impact on cash, customer risk, and performance management capability. My DSO Manager didn't just digitize collections, it created a common, measurable, and scalable model across the entire organisation.