How Exail reduced late payments by 15 % and standardised O2C management across 20 countries with My DSO Manager

Context: an international industrial group with fragmented collection practices

Exail is an international industrial group operating multiple sites and entities, with an international presence spanning 20 countries across Europe, Asia and the United States.

Each entity managed credit and collections in its own way. Reporting was done in Excel, practices were inconsistent, and while the ERP could export data, it struggled with modular connectivity.

The result: irregular tracking, limited collaboration, and a late-payment rate that management wanted to reduce significantly.

The objective: gain control over cash performance and standardise Order-to-Cash management across the group.

The solution deployed: standardisation and automation at group scale

Exail deployed My DSO Manager progressively, launching a full operational rollout across the organisation:

• Standardised processes and customer follow-up workflows across entities.
• Automated reminders and portfolio-based actions.
• Payment links integrated into reminders to accelerate settlements.
• SSO (Single Sign-On) for seamless access.
• Power BI integration for consolidated multi-entity reporting.
• Connectivity with Coface for credit limits, Chorus Pro, and other planned connectors.

Change management followed a deliberate approach: one site at a time, with clear best-practice definitions and strong management support. One aerospace subsidiary had its own established processes; executive sponsorship helped harmonise practices across all entities and strengthened cross-team collaboration.

"My DSO Manager has become our reference system at executive level, including for our CEO. The tool is simple and reliable, and the team behind the solution goes far beyond software delivery to ensure full adoption."

François Lechenault - Group Treasurer, Exail

Deployment: a progressive change management approach across 20 countries

This demanding deployment delivered on three points consistently highlighted by the teams involved:

• Deployment timeline: approximately 18 months to industrialise the approach across teams.
• 30-minute onboarding: new users become operational after a 30-minute introduction - a clear signal of the platform's simplicity.
• Support that made the difference: the My DSO Manager team was praised for its responsiveness and proactive involvement.

"Proactive support, always available, as if they were part of our own team."

Léo Texier- Treasurer, Exail

Results: fewer overdue payments, better visibility, one platform for 20 countries

Over 18 months of progressive deployment across 20 countries, My DSO Manager transformed Exail's collections from fragmented, entity-by-entity practices into a unified, data-driven model managed at CEO level:

• −15% late receivables at group level: a direct impact on cash and customer risk.
• Group-wide adoption: harmonised dunning workflows and tracking across all entities and teams.
• Unified O2C management: My DSO Manager becomes the single reference system - the CEO accesses dashboards directly, and Finance reconciles accounting views with My DSO Manager data via interfaces.
• 30-minute onboarding: new users are fully operational without lengthy training sessions.
• Faster cash collection: thanks to integrated payment links and automation.
• Cross-site collaboration: an intranet shortcut for universal access and shared indicators makes cross-site support possible.
• Consolidated multi-entity view: data feeds into Power BI for real-time, group-level reporting.
• Reliability: stable connectivity and continuous platform availability.

These results go beyond operational efficiency: they demonstrate that an international industrial group can standardise its credit management without adding structural complexity, and turn it into a measurable performance lever visible at the highest level of the organisation.

"This goes far beyond 'here's the tool, good luck.' Your teams truly drive full adoption. That's a real differentiator."

François Lechenault - Group Treasurer, Exail

Why Exail chose My DSO Manager

• −15% late receivables at group level within 18 months.
• Standardised O2C practices across 20 countries and multiple entities.
• 30-minute onboarding for new users.
• Unified management accessed directly by the CEO.
• Native integrations with Power BI, Coface and Chorus Pro.
• Faster cash collection through payment links integrated into reminders.
• Customer Success support praised for its responsiveness and proactivity.