SCAPNOR: 80% of payment reminders automated and record cash collections with My DSO Manager

Background: a receivables project already under way

SCAPNOR, the purchasing and supply cooperative serving E.Leclerc stores in the north of the Paris region, had launched a project to move its accounts receivable management away from manual processes.

When Nicolas Da Silva, Treasury Manager at SCAPNOR, joined the treasury team, the project was already in progress. My DSO Manager was not his original choice: he took ownership of the tool mid-project.

Before My DSO Manager: manual chasing and scattered data

Three issues led SCAPNOR to adopt credit management software:

• Fragmented, manual processes. Receivables were managed with spreadsheets and non-automated payment reminders, which was time-consuming and inefficient.
• Poor communication between departments. Information was scattered, making coordination between the sales and finance teams difficult.
• No real-time metrics. SCAPNOR could not measure the cost of late payments, track the performance of its reminders or manage credit risk effectively.

Automated payment reminders, with no overdue invoice missed

My DSO Manager enables SCAPNOR to automate payment reminders: 80% of the first two reminders are now sent automatically.

Every overdue invoice enters the reminder process, so none slips through the net.

Real-time visibility on cash flow and late payments

With real-time access to financial data, SCAPNOR's finance team can instantly track cash flow trends and overdue payments. It now has a level of control over collections it never had before.

"It's a valuable asset for Credit Managers when it comes to KPIs, providing real-time access to key information."

Nicolas Da Silva - Treasury Manager - SCAPNOR

One platform for sales, finance and credit control

My DSO Manager brings sales, finance, credit risk and credit limit control teams together on a centralised platform.

Every department now works from the same customer information.

Segmenting customers by payment behaviour

My DSO Manager's predictive analytics classify SCAPNOR's customers according to their payment behaviour.

SCAPNOR can therefore tell high-risk customers apart from reliable payers and apply a tailored credit risk management strategy to each group.

Results: record cash collections

Automation has freed the team from manual chasing so it can focus on strategic financial planning.

"We have achieved record-breaking cash collections, a historic surge in cash inflows, demonstrating the effectiveness of systematic follow-ups."

Nicolas Da Silva - Treasury Manager - SCAPNOR

• Payment terms based on customer history: SCAPNOR closely monitors high-risk customers and rewards prompt payers with favourable terms.
• More reliable cash forecasts, based on each customer's payment profile.
• Real-time KPIs for management, enabling faster, better-informed decisions.

"We can anticipate cash inflows, meaning that for the sales team, their customers' payment profiles will be a key asset."

Nicolas Da Silva - Treasury Manager - SCAPNOR

By moving from a manual process to automated, data-driven collections, SCAPNOR has strengthened its cash position and adopted proactive credit risk assessment. Find out how to reduce DSO and improve cash flow.

Next steps: late payment penalties and risk assessment

SCAPNOR plans to refine its tracking of late payment penalties and keep improving its credit risk assessment capabilities in My DSO Manager.