How Messika automates collections and accelerates cash flow across global luxury clients Messika is a Parisian luxury jewelry house with a presence in more than 85 countries and over 600 retail locations. With a diverse, international customer portfolio, the company's accounts receivable management was struggling with highly manual and time-consuming collections processes. By implementing My DSO Manager, Messika has automated all of its collection workflows, drastically reduced its administrative tasks, and gained real-time visibility into its accounts receivable. Aziza Benali Accounts Receivable Manager Industry Luxury jewelry Founded 2005, Paris Points of sale 600+ Countries 85+ International revenue 70% 100 % Automated follow-ups Real-time visibility Overdue invoices, payment promises and balances updated continuously Collaborative tracking Sales representatives integrated into follow-up scenarios, monthly risk reviews 8.5/10 Rating for the support team's assistance and responsiveness Do you manage collections for an international customer portfolio with complex payment cycles? Request a personalised demo Context: a jewelry house navigating rapid international expansion Messika is a Parisian fine jewelry house founded in 2005 by Valérie Messika. In less than twenty years, the brand has established itself on the international stage with more than 600 retail locations across more than 85 countries, including a strong presence in Europe, the Middle East, and Asia. With 70% of its revenue generated internationally, Messika manages a large and diverse customer portfolio: department stores, multi-brand retailers, company-owned boutiques, and distribution partners. This diversity of customers and markets makes managing accounts receivable particularly challenging. Before My DSO Manager: manual dunning that no longer scaled Before My DSO Manager was implemented, accounts receivable management at Messika relied on manual processes. The team depended on Excel spreadsheets to manage collection efforts, which made the process time-consuming and made financial reports difficult to interpret quickly. Follow-up actions were handled case by case (copy-pasting, sending emails one by one…) with no consolidated visibility over overdue payments or payment promises. Dispute tracking lacked structure, customer balances were not updated in real time, and accessing invoices required extra steps. In a context of accelerated international growth, this setup could no longer hold: the number of customers to track had grown, but the tools had not kept pace. The solution: My DSO Manager at the heart of the finance team's daily routine Faced with these challenges, Messika's team turned to the market in search of a reliable, intuitive, and comprehensive tool. My DSO Manager emerged as the preferred solution, thanks in particular to : Clear dashboards and reports highlighting late payers and risk exposure Fully automated, preconfigured dunning scenarios Seamless integration with financial information partners and credit insurers, such as CreditSafe and Coface Collaboration features involving the sales team, who were trained and actively use the platform « The volume of follow-up and reminder actions has increased significantly thanks to the automation and simplification of the software, which is nothing compared to the time spent previously. » Aziza Benali - Accounts Receivable Manager, Messika Results: a team freed from admin tasks, focused on high-stakes accounts Immediate operational gains Full automation of customer reminders Drastic reduction in manual tasks : no more copy-pasting or one-off email sending Real-time visibility into overdue accounts and payment promises Quick access to client account statements, customer balances and downloadable invoices Improved accuracy and structure in tracking disputes and resolutions « It has become our daily tool morning, noon and night. It's intuitive, efficient, and even our customers love it. » Aziza Benali - Accounts Receivable Manager, Messika Stronger collaborative tracking Sales teams copied in on dunning actions via a structured 3-phase workflow Monthly meetings dedicated to per-customer credit risk analysis My DSO Manager data shared with Coface every 6 months to refine credit scoring « As soon as a customer is overdue, we see it immediately. The amounts are clear, everything is detailed. » Aziza Benali - Accounts Receivable Manager, Messika What makes My DSO Manager stand out Speed of execution and ease of use in day-to-day work Clear, real-time reporting accessible at any time Responsive support, rated 8.5/10 « I recommend it 100%. For me, it's simple, fast, and efficient. I've saved a huge amount of time on follow-ups. » Aziza Benali - Accounts Receivable Manager, Messika Is your team still spending too much time on manual collections? Talk to an expert Collections automation Credit management Luxury jewelry International customer portfolio Dunning scenarios Dispute tracking Trade credit insurance Other customer testimonials Tesca: Building a Group-wide cash culture with My DSO Manager The challenge: Building a Group-wide cash culture across an international industrial organization As a global supplier to the automotive industry, Tesca... How Cegid transformed Credit Management with My DSO Manager The context: Rapid growth transforming Accounts Receivable management For many organisations, rapid growth is a sign of success. But as customers,... How Proman USA Standardized Credit & Collections Across Multiple Acquisitions with My DSO Manager The context: Rapid U.S. growth through multiple acquisitions Founded in France in 1990, Proman has become one of the world's leading staffing and... Ready to automate your collections and take back control of your accounts receivable? 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