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If you have questions, contact us
Credit risk management
»
How to use risk agenda?
The
risk agenda
allows to optimally manage customer risk by generating follow-up actions in different areas:
Credit limit
review
Customer exceeding: alert when total outstanding reaches xx% of
credit limit
Custom action created by the user.
This functionality complementary to the
risk report
and to other functionalities such as the
credit limit
validation workflow
,
alerts
, connectors with credit insurers and financial information providers, etc., will be enriched over time with new new types of actions.
The objective is therefore to obtain a daily agenda with predefined actions to anticipate and control customer risk.
How to start in the risk agenda?
To automatically generate actions, simply fill in the two parameters in l'
Setting / Manage risk
.
Credit limit
review
The
credit limit
is the amount of outstanding
receivables
that you grant to a given customer. It depends on several elements such as the financial capacities of the buyer, the
payment terms
, the volume of business to come, the amount of credit insurance coverage, etc.
In the
Settings
set the
standard validity duration
of
credit limits
: 180 days as example. In this case,
My DSO Manager
will generate a
credit limit
review action every six months to ensure that it is still relevant and adapted to the commercial context and the financial strength of the buyer.
If you use the Link
credit limit
validation workflow
, it may be necessary to re-validate the
credit limit
at each
due date
, in particular for customers whose guarantees obtained (credit insurance,
other guarantees
) do not cover the amount of the
credit limit
. credit.workflow de validation des limites de crédit
.
The standard validity period of the
credit limit
can be customized when requesting validation. This allows you to set a
temporary
credit limit
, for example 60 days, for a risky customer who needs to be reviewed frequently.
Exceeding customers
Define the
alert threshold
of the outstanding level relative to the
credit limit
. The objective is to anticipate a possible order blockage in your ERP because the outstanding amount reaches the set limit. For example, 90%.
My DSO Manager
will generate an action for any customer whose outstanding amount exceeds 90% of the
credit limit
, allowing you to either increase the
credit limit
or take action with the customer to obtain early settlement and/or reduce the time limit. payment granted.
Once this action has been completed, it may be proposed again in 30 days unless you set another deadline when validating the action.
Starting strategy to adopt
It is possible that a large number of actions will be generated during the launch. It is therefore important to
differentiate between unimportant actions
, for example reviews of
credit limits
covered by guarantees (credit insurance,
other guarantees
), which can be validated en masse (see image below ), and more critical actions requiring the initiation of a
credit limit
validation workflow because these are not or partially covered.
We can identify three levels of actions regarding
credit limits
:
Level 1: customers with a
credit limit
but no outstanding
receivables
.
Level 2: those who have a
credit limit
whose amount is « covered » by the guarantees obtained.
Level 3: those whose
credit limit
is greater than the guarantees obtained.
At the start, we advise you to
prioritize level 3 actions
and postpone by validating those of level 1 and 2. This makes it possible to start on the big stakes and then to deal with the lower stakes, without being drowned under the number of actions.
To do this, use the filters present in the agenda and confirm level 1 and 2 actions en masse.
Select the actions corresponding to the
credit limits
for which the customers have no outstanding amounts and validate them in bulk:
Select the actions corresponding to the
credit limits
covered by the guarantees and validate them en masse:
Next, focus on actions with unvalidated or expired
credit limits
using the
"
Credit Limits
> Guarantees"
filter.
Level 1 and 2 actions will come back in the future in order to refine your management of
credit limits
on your entire portfolio.
At first, prioritize high-stakes actions.
My DSO Manager
makes it possible to carry out reviews of
credit limits
or overruns of authorized outstandings on all buyers, which often represents a large volume, but also to zoom in on customers where the risk is marked, by filtering on the outstandings not covered and/or corresponding to categories of customers considered as risky. Do not hesitate to create a group of « risky » customers in order to be able to filter your risk agenda according to this data.
Manual action
From the risk tab of the customer file, it is possible to create a personalized manual action by clicking on the « New action » button. It will also appear in the risk agenda.
This type of action is particularly useful when a
tailor-made follow-up
is required: risky or high-stakes client.
For example, the client will publish his financial
state
ments in two months and you want to have an action in the calendar reminding you to contact him and analyze the data.
Another example, you must follow up on an unpaid debt with a collection company to which you have entrusted the file, a point with your credit insurer, or even a planned exchange with the judicial administrator who follows up a client in bankrupt, etc.
You can also send an email about the customer risk to a sales representative or a credit insurance broker here, for example, for a request for insistence. Feel free to create one or more email templates dedicated to risk management in the
Settings
.
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