Launch of MAIA Feedbacks: your AI for qualifying customer feedback! Wednesday, June 11 2025 by My DSO Manager MAIA Feedbacks is now live and available! To activate it on your My DSO Manager platform, simply send a request to our team! What is MAIA, the AI dedicated to Credit Management? MAIA is My DSO Manager's generative AI, integrated into your credit management software in several ways: MAIA Chatbot, accessible to all users to provide them with immediate and relevant assistance on using the software or best practices in credit management. MAIA Feedbacks, which helps you semi-automatically categorize and qualify documents (invoices, credit notes, etc.) based on customer feedback collected via the interactive page and incoming emails (coming this summer). With the help of AI, each response is: Analyzed Synthesized Classified with a status and a comment tailored to the situation, based on your settings and custom statuses. Customer feedback via the interactive page: Qualification and comment by MAIA Feedbacks: The credit manager always supervises and retains full control over the AI-generated suggestions. They can modify or add to the suggestions in MAIA Feedbacks, which learns based on your feedback and approvals to become ever more relevant. Why use MAIA Feedbacks? Benefits and Use Cases Save time managing customer responses Better classification of receivables (invoices, credit notes, miscellaneous transactions, etc.) Standardization of comments for a better shared understanding of each situation And this is just the beginning! MAIA Feedbacks will continue to evolve... MAIA Feedbacks will continue to evolve in the coming weeks and months with the addition of new features that will further strengthen your operational performance. Discover a collection process and MAIA Feedbacks in video Want to see more? Discover in 1 minute how the following features fit together cohesively: Follow-up Scenarios AI Search & Assign Follow-up Calendar Interactive Emails MAIA Feedback Also find more content with our online help section dedicated to MAIA Feedbacks Contact us to activate MAIA Feedbacks!