How Groupe RG turned Credit Management into a growth engine with MY DSO MANAGER?

From credit control to commercial leverage: A strategic transformation

In a recent video interview, Gaëlle Poulain , Credit Management Director at Groupe RG , shared her strategic and operational vision of credit management - and how My DSO Manager became a pillar of growth for the group. Operating in 12 countries, with 1,500 employees and €600 million in turnover, Groupe RG is a European leader in the distribution of personal protective equipment (PPE). Behind this operational scale lies a structured financial organisation - where credit management plays a central role.

Key results in credit risk & cash performance

When Groupe RG adopted MY DSO MANAGER in 2019, they had never used a dunning software. The stakes were high. Today, the results speak for themselves:

• Reduction in overdue receivables: from over 20% to 8-10%
• DSO reduced by 8 days in 2024
• Deployed in 15 subsidiaries, with a target of 20+ by the end of the year
• Zero resistance from teams, thanks to a highly ergonomic and intuitive

  "Within half a day, a new employee is up and running."

Agile and scalable: A tool built for multinational finance teams

My DSO Manager's strength lies in its flexibility and adaptability:

• Supports multi-country and multi-language environments
• Customizes processes for different client typologies
• Integrates smoothly with teams across functions - credit, finance, sales

  "The tool is extremely agile, structured, ergonomic, It adapts to all our customer and user profiles."

Aligning finance and sales: A unified Order-to-Cash strategy

One of the most compelling takeaways from Gaëlle's interview is how sales teams have embraced My DSO Manager as a negotiation and client relationship tool.

"Our sales staff use it to understand the customer's financial environment and negotiate more effectively."

This cross-functional usage turns My DSO Manager into much more than a credit management solution - it's a 360° platform that connects teams and drives data-informed decisions.

Credit Management as a catalyst for success in acquisitions

Groupe RG sees My DSO Manager not only as a software, but as a strategic asset in their growth model:

"With each acquisition, it's the first solution we implement. It represents the Group!"

Thanks to its fast deployment, ease of use, and ability to scale, it serves as the foundation of the onboarding process for newly acquired entities.

Looking ahead: AI & the future of credit operations

As part of its ongoing transformation, Groupe RG is also embracing AI innovations - notably MAIA, the generative AI assistant integrated into My DSO Manager . This further accelerates automation, smart reporting, and document qualification, ensuring Groupe RG stays ahead in data-driven, high-performance credit management.