You can set some automatic dunning actions in My DSO Manager
to maximize punctuality and effectiveness of your debt collection.
Emails and SMS messages can be automated, whether for collection scenarios actions or specific actions.
Collection scenario actions
: Go to Settings / Manage collection scenarios
. Click the action you want to automate, and then check « Automatic action ».
If you uncheck « Automatic action to be confirmed », the action is 100% automatic.
If they are « to be confirmed », the collector has to confirm it in the agenda or the customer sheet in order My DSO Manager
In order that a automatic action is sent, it is necessary that the customer concerned has a « Contact for collection » defined. If this is not the case, My DSO Manager
will display an error message for the affected clients. To update them, edit the customer sheet and select the contact that will be the recipient of these dunning actions. It is also possible to set the contact for collection with the contacts upload file
: A specific action is often created for a later date. It is possible to make this action automatic in the same manner as the collection scenario action.
If at the date of the action, the items associated with this action are still not settled, the action will be executed automatically (unless it is « to be confirmed »). If these items are cleared, the action is canceled.