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EN
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Português
Romanian
Swedish
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Collect in My DSO Manager
»
What is the action out of collection scenario?
It is possible from the customer record, "Collection &
disputes
management" tab to perform an action out of
collection scenario
.
This feature allows to send an email, a letter or a simple SMS without following a pre-established recovery scenario or a previously created
specific action
.
This method can be applied when you know exactly what you want to do with your customer, without needing to be guided by the
collection scenario
.
Once selected the type of action you want, you can get the contents of an existing action, edit according to your wishes and send it.
This button can be used to perform collection actions but also for communications to internal stakeholders in your business (
sales managers
, customer care ...).
It is also a shortcut for creating a
specific action
without going through the qualification of items with
status
and comments. For example, if you want to make a
dunning action only on selected invoices
, the fastest way is to select « Create a
specific action
» from that button.
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