It is possible from the customer record, "Collection & disputes management" tab to perform an action out of collection scenario.



This feature allows to send an email, a letter or a simple SMS without following a pre-established recovery scenario or a previously created specific action.


Once selected the type of action you want, you can get the contents of an existing action, edit according to your wishes and send it.



It is also a shortcut for creating a specific action without going through the qualification of items with status and comments. For example, if you want to make a dunning action only on selected invoices, the fastest way is to select « Create a specific action » from that button.