MAIA Action - Your co-pilot for prioritising your follow-ups !

How does MAIA Action work?

When MAIA Action is activated, the Prioritize with MAIA button is available in the Collection Agenda.
MAIA then analyzes the actions displayed in your Agenda based on several pieces of information related to the action, the relevant items and the customer's situation in order to organize them according to their priority level.

It therefore highlights the actions presenting the most significant issues and helps you determine which actions should be handled as a priority.

MAIA analyzes several elements to establish priorities

To establish its ranking, MAIA takes into account, in particular, the available information concerning:

• The amount
• Overdue period
• The action type
• The payer profile
• The average overdue period of the items concerned by the action
• The customer's total outstanding balance
• The customer's overdue outstanding balance and its ratio to the total outstanding balance
• Available financial and risk scores
• The amount of the items concerned
• The guarantee limit
• The number of items

The proposed priority results from the analysis of all this information.
Two actions with a similar amount or overdue period may therefore be ranked differently in the Agenda depending on the overall situation of the customer and the relevant items.

MAIA recommends a priority, you remain in control of your actions

MAIA Action provides a ranking recommendation.
It does not create any new action or modify existing actions or collection scenarios.
The Collector remains free to follow the prioritization proposed by MAIA or return to the standard ranking in their Agenda.

MAIA Action therefore acts as a copilot: it helps you identify more quickly the accounts on which to focus your attention, without replacing your expertise.

Enable or temporarily disable MAIA Action

When MAIA Action is activated for your company, the Prioritize with MAIA button is active by default each time you log in.



To temporarily deactivate the prioritization, click the Prioritize with MAIA button.



The button then becomes inactive and the actions return to the standard ranking in the Collection Agenda, based on the date scheduled for the action in the scenario or the specific date planned for it.



This deactivation is temporary and only applies to your current session.
When you log out and then log back in to My DSO Manager, Prioritize with MAIA is automatically reactivated.