Payment solutions: how can you simplify payment processing and speed up cash collection?

Nowadays, clients expect more than just receiving a collection reminder: They want to be able to take immediate action.
My DSO Manager Payment Solutions allow you to integrate payment methods directly into your collection process, making it easier for clients to initiate payment for their items.
From an email, a SMS or the Interactive Page, clients can quickly access their account information and securely initiate payment in a simple and convenient way.
This feature allows you to:

• Simplify payment initiation for outstanding items
• Accelerate collection
• Improve communication with clients
• Reduce manual actions before payment
• Enhance client experience

How do Payment Solutions work?

Payment Solutions rely on the integration of a payment provider capable of generating secure payment links or payment buttons.
Once activated, My DSO Manager can automatically make these payment options available through the different communication channels used to interact with your clients.

Enable payment directly from collection reminders

Payment links or payment buttons can be integrated into:

• Automatic collection scenarios
• Manually sent emails
• SMS messages
• Specific campaigns
• Communication templates

To integrate Payment Solutions into your communications, use the dedicated hashtags when creating or editing your collection reminder templates.


Once the hashtags have been added to your communication template, clients receive their collection reminder with the different payment options made available to them.
When a client receives a collection reminder, they can quickly access the payment options available to them.

From the collection email, two payment options are available:

• Payment of the outstanding balance : 1 Click the Pay online button to pay the amount displayed in the collection reminder.
• Payment of a single item : 2 Click the Credit card icon displayed in the account statement to pay only the selected item.

The example below illustrates these two payment options directly from a collection reminder email:



The View my account statement button provides access to the Interactive Page, where clients can view all their items and benefit from additional features. This approach reduces the number of interactions required before payment and increases the likelihood of immediate settlement.

How to use Payment Solutions from the Interactive Page

Payment Solutions can also be used directly from the My DSO Manager Interactive Page.

From this secure space, clients can:

• View their account statement
• Review their outstanding items
• Download available documents
• Share information or comments
• Notify that payment has been initiated
• Pay the relevant items using the available payment methods

From the Interactive Page, two payment methods are available:

• Payment of multiple items : 1 Select one or more items using the checkboxes, then 2 Click the Pay button to pay all selected items in a single transaction.
• Payment of a single item : 3 Click the Credit card icon displayed on the line of the relevant item to pay that item only.

The example below illustrates these two payment methods available from the Interactive Page:



The Interactive Page becomes a true collaboration space between your teams and your clients.
Clients can act independently, whenever it is convenient for them, without having to contact your collection team.

Share a payment link

Payment Solutions can also be used by Collectors during their interactions with clients.
From the client account, select the relevant item(s) 1 , then click the Pay Online button 2 to generate a secure payment link.



A window automatically opens and displays the payment link corresponding to the selected items.



This link can then be copied and immediately shared with the client, allowing them to access their payment journey directly.

Sharing a payment link is particularly useful:

• During a phone conversation
• During an exchange via electronic messaging (WhatsApp, comments, email replies...)
• To assist a client with initiating payment
• To facilitate immediate payment

When the client opens the received link, they are redirected to the secure payment page provided by the configured payment solution. Depending on the payment solution used, the payment journey and the information displayed may vary before the client completes the payment of the relevant items.

Track payments in My DSO Manager

Depending on the payment solution used, payment information can automatically be synchronized with My DSO Manager.
Your teams can then monitor different payment statuses, such as:

• Payment initiated
• Payment in progress
• Payment completed
• Status returned by the payment solution

This information helps adapt collection actions and avoid unnecessary reminders when payment is already in progress.

A solution tailored to your needs

Payment Solutions can be used in many situations, including:

• Immediate payment following a collection reminder
• Self-service payment from the Interactive Page
• Sharing a payment link during an interaction with a client
• Managing international payments
• Accelerating collection on accounts requiring priority handling

Depending on your organization's needs, different payment solutions can be integrated to adapt to:

• The countries concerned
• The currencies used
• Your preferred payment methods
• Your collection processes

For more information:

• What are the interactive emails and how to activate them?
• What is a collection scenario?