News My DSO Manager

Interview of David Snookes from Schneider Electric

David Snookes - UK&I Territory Credit Manager
David Snookes
UK&I Territory Credit Manager
Schneider Electric
Could you introduce Schneider Electric?
30+ years' experience in Credit Control. From its inceptihon of one legal entity in 2016, we are now using My DSO Manager for 10 legal entities within the UK&I Territory alone and many more entities across many geographies.

Why did you choose My DSO Manager?
Quite simply it is a very easy solution to implement, our Collectors were very quickly able to grasp the concept and it provides great visuals that help plot performance.

What would you say about the support of the My DSO Manager team?
The My DSO Manager team are very responsive with any questions or issues we have faced but most importantly there is a strong willingness to seek our feedback to further improve the solution. We have seen many enhancements in My DSO Manager.

What performance improvements have you seen?
Despite having a very large Customer base, every Customer is now receiving collection reminders, the results of which are very evident in our level of overdues and DSO. Similarly, we are capturing earlier notification of disputes, have great visuals on these disputes and consequently a much faster resolution rate.

What do you expect from My DSO Manager in the future?
We are already seeing improvements with API connectors from credit insurers and credit reference agencies, which are helping to compliment the risk module in My DSO Manager. I would expect to see further enhancements around this risk module to compliment the obvious strength of the collection's module.

What would you say to someone considering using My DSO Manager?
Don't hesitate…this solution will 100% improve the efficiency of your Credit Management function and at the same time, will standardize your Customer interactions and ultimately improve your cashflow!

What are the three strong points of My DSO Manager?
  • Very easy to implement and does not need high levels of IT support
  • Ease of use for your Collections team
  • Great visuals to support both management reporting and Collections performance.