How Altyn boosts cash flow and scales collections across multi-entity operations

Context: rapid growth meets public-sector and multi-entity complexity

Altyn designs and implements energy efficiency programs for buildings. With its organic and acquisition-driven expansion, the group needed to finance its growth while maintaining strict control over cash and risk.

Two structural realities shaped these challenges :

• The complexity of the public sector : in many projects, payments are managed by decentralized contacts (buyer, project manager, accounting, treasury). Single-contact follow-ups were therefore ineffective.
• Multi-entity growth : new subsidiaries, new tools, rising invoice volumes. Reproducible processes and consistent KPIs were needed, without increasing headcount or multiplying spreadsheets.

The situation before My DSO Manager: single-contact follow-ups and manual reporting

As the group grew, several limitations held back collections performance. The main operational symptoms :

• Time-consuming manual reporting : preparing an aged trial balance could take half a day before any action
• Ineffective single-contact follow-ups for payments managed by multiple stakeholders
• Difficulty tracking delays and disputes across several entities and teams
• Limited visibility for non-credit-management specialists (sales, project directors), even though they were essential to collaborate on risk and cash
• The need for reproducible processes and consistent KPIs, without increasing headcount

Choosing a collections software: three vendors compared, three decisive criteria

To select its new accounts receivable management software, the Altyn Group compared three vendors and chose My DSO Manager for three decisive criteria :

• A tool built for credit management and collections, including multi-contact follow-ups, essential in public-sector projects
• Excellent value for money, with the right balance between cost, features, and scalability
• Speed and simplicity : fast setup, intuitive use, and light training

« The tool is intuitive and pleasant. Newcomers handle it within minutes with light internal onboarding. »

Cédric Grondin - Credit Manager, Altyn

« On the IT/Finance side, interfaces are fast and flexible. We were advised at every step on the data that truly matters. »

Marie-Charlotte Leclaire - Functional Project Manager, Finance IS, Altyn

Deployment: a progressive rollout, entity by entity

The rollout was organized progressively, in two stages :

1. 1 Launch at ALTEREA : the project started with this subsidiary of the ALTYN Group's engineering and consulting division, to prove value on a limited scope first
2. 2 Progressive extension to the group's other companies, reusing the mappings and best practices already built

An evolving information system. During this period, the Altyn Group moved from EBP Compta to a higher-tier accounting suite (SAGE FRP1000) and built interfaces (purchasing, sales, collections) with its internal Data team. My DSO Manager's APIs and data structure supported these transitions without disruption.

A time-to-value that improved with every step. Each new entity was integrated faster than the previous one, thanks to reused mappings and capitalized best practices.

How Altyn uses My DSO Manager day to day

User adoption

• Multi-contact follow-ups target the right person at the right time (buyer, project manager, accounting, treasury), balancing firmness with relationship preservation
• Scenario-based automation keeps track of actions while leaving room for human judgment : pausing, personalizing, escalating

A collections model built for the public sector

• Teams beyond collections (SDR/invoicing, project managers) now log in regularly to track statuses and actions.
• Sales and operations value real-time transparency and the ability to intervene during escalations./li>
• The tool has proven to be an HR lever: a modern environment facilitates onboarding and contributes to retention./li>

Easier collaboration with customers

• Interactive portals give real-time visibility into accounts, allow invoice downloads, and offer a secure space to respond or comment
• All exchanges (emails, calls, follow-ups) are centralized and time-stamped : a single, reliable source of information

Reporting driven by a basket of indicators

• The team tracks a basket of indicators rather than a single KPI : DSO, overall unpaid rate, outstanding balances over 60 days, dispute volume and delay qualification
• Entity-level and consolidated views to prioritize and allocate resources when integrating new subsidiaries

« We don't rely on a single indicator. Combining several measures and seeing them instantly helps us make the right decision at the right time. »

Cédric Grondin - Credit Manager, Altyn

Results: productivity gains, better cash control, and scalability

After 5 years of collaboration, results are visible across four dimensions : team productivity, control over cash and risk, the ability to grow without additional headcount, and HR attractiveness.

Immediate productivity

• An aged trial balance used to take half a day to produce; it's now available instantly
• Most manual reporting has disappeared : My DSO Manager is now the single source of truth

Better cash and risk control

• Daily tracking of DSO and delays, with drill-down by entity, client, and cause (including disputes)
• Scenario-based workflows plus targeted personalization : more efficiency, while preserving the customer relationship

Scalability without additional headcount

• Despite rising invoice volumes and a growing number of subsidiaries, no headcount increase dedicated to reporting or manual follow-ups
• Each new subsidiary is onboarded faster, thanks to reusable configuration templates and proven operating models

HR attractiveness

• A modern, intuitive tool that shortens training time and improves job satisfaction on the collections team

« Colleagues compare their old manual routines to today's semi-automated or fully automated flows and see a huge gain. The tool supports them while leaving room for judgment. »

Cédric Grondin - Credit Manager, Altyn

Stronger collaboration around accounts receivable

One of the project's main benefits is opening up accounts receivable management well beyond the Collections team. Today, the platform is used by :

• Order-to-cash and billing teams, and project managers, who log in regularly to track statuses and actions
• Sales and operations teams, who value real-time transparency and the ability to step in during escalations
• Project directors, who receive relevant copies or alerts based on scenario stages and take part in monthly risk reviews

Credit teams, order-to-cash, and operations teams now work from the same dashboards, using shared, actionable data. This cross-functional collaboration reduces back-and-forth and speeds up decision cycles.

The strengths of My DSO Manager, according to Altyn

• User-friendliness and flexibility for operational teams
• Fast, adaptable integrations (APIs, data mappings)
• High-quality customer support, responsive and proactive

« We open virtually no support tickets on My DSO Manager. It's reliable, SaaS-based, and bug-free day to day. »

Marie-Charlotte Leclaire - Functional Project Manager, Finance IS, Altyn

« Beyond responsiveness, the team is proactive - they propose improvements and deliver them quickly. »

Marie-Charlotte Leclaire - Functional Project Manager, Finance IS, Altyn

Altyn's advice for companies considering this approach

1. 1 Start where the stakes are highest : Altyn began with its flagship entity, proved the value, then extended the solution
2. 2 Account for public-sector specifics : multi-contact follow-ups are essential when the buyer, project manager, and payer are different people
3. 3 Automate with discernment : scenarios bring scale, but you need to keep control to personalize
4. 4 Make it everyone's tool : involve billing/order-to-cash, sales, and project directors with role-based visibility and clear collaboration rules
5. 5 Measure a basket of KPIs : DSO alone isn't enough - it should be complemented by tracking overdue amounts, disputes, and payment promises

Roadmap: a product that evolves without breaking what's already in place

The Altyn Group continues to grow with a tool that scales alongside it, without disrupting the configurations and processes already in place.

« The product evolves without breaking what exists. That's rare and essential when you're growing and standardizing across multiple entities. »

Cédric Grondin - Credit Manager, Altyn

With My DSO Manager, the Altyn Group shows that a modernized, collaborative collections strategy can support fast, sustainable growth while securing cash and engaging every team.