From FECMA 2026 to Connect London: A Week of Credit Management Insights

My DSO Manager will participate in two major credit management events in London this June: the 6th FECMA Pan-European Credit Management Congress on June 10 and 11, followed by My DSO Manager Connect London, hosted on June 12 at PwC's offices in partnership with The Hackett Group.

These two events reflect My DSO Manager's continued commitment to supporting credit management, collections, finance and Order-to-Cash professionals through expert insight, peer exchange and practical discussions around the evolution of the profession.

My DSO Manager at FECMA 2026

The 2026 FECMA Congress will mark an important milestone: 40 years of collaboration between European credit management associations and institutes, brought together to share knowledge, develop professional practices and strengthen the credit management community across Europe.

This anniversary edition will take place in London and will be hostedby the Chartered Institute of Credit Management (CICM), a founding member of FECMA.

The congress will focus on Credit Management 5.0, in line with the broader transition from Industry 4.0 to Industry 5.0. Discussions will explore the impact of automation, artificial intelligence, data, resilience, sustainability and human expertise on the future of financial operations.

As a Diamond Partner of the event, My DSO Manager is proud to contribute to these discussions alongside leading experts from credit management, academia, financial services and business information.

Luke Sculthorp FCICM, UK & Ireland Commercial Director at My DSO Manager, will be among the event speakers, bringing his practitioner perspective on the evolution of the profession, new technology use cases and the role of professional judgement in modern organisations.

From Credit Management 5.0 to operational execution

For My DSO Manager, Credit Management 5.0 is not limited to technology. It is about using digital tools to strengthen decision-making, collaboration, visibility and resilience across financial operations.

Today's credit management teams need more than simple automation. They need to manage Accounts Receivable visibility, action prioritisation, risk control, dispute management, cash forecasting and customer communication within a single structured environment.

It is in this spirit that My DSO Manager Connect London will take place following the FECMA Congress.

My DSO Manager Connect London

On June 12, this workshop will be host at PwC's offices in London, in partnership with The Hackett Group.

Designed as a senior, practical and discussion-led workshop, the event will bring together credit management, collections, finance and Order-to-Cash professionals to explore the operational realities that influence performance, risk and cash outcomes.

Unlike a traditional conference format, the workshop will be built around collaborative exercises, realistic business scenarios and peer exchange. Participants will work in groups before sharing their analysis with the wider room.

A programme focused on real credit management decisions

The day will begin with an interactive exercise around company verification and customer risk discipline, reinforcing an essential principle: good credit management decisions start with verification, not assumption.

The first workshop will focus on collections performance, Order-to-Cash productivity and team performance measurement. Participants will analyse a scenario where activity appears high, teams are mobilised and resources are available, but cash results are not progressing as expected.

The discussion will explore where collections effort is really focused, which actions effectively contribute to cash collection, where cash becomes blocked, and how leaders can distinguish between activity, productivity and performance.

The second workshop will focus on customer risk, disputes and performance visibility. Participants will analyse data relating to customer exposure, overdue debt, payment behaviour, dispute values, dispute age and risk signals.

The objective will not simply be to identify the largest overdue balance, but to understand which situations require immediate action, where disputes are masking real risk, and where the root cause may be operational, commercial or linked to internal ownership.

Working Capital, O2C Benchmarks and Peer Exchange

The session will include a contribution from PwC on the economic context, insolvency trends, working capital pressures and their implications for finance teams.

The Hackett Group will also bring its perspective on benchmarks, technology trends, performance levers and ongoing transformations across Order-to-Cash organisations.

The discussions will be facilitated by the My DSO Manager team, with Noy McDonald, Luke Sculthorp FCICM, Jérémy Crux and Yuan Shen, bringing together complementary expertise in operational credit management, transformation, international deployment, Accounts Receivable management and team support.

The role of AI in modern credit management

The final part of the session will connect the themes discussed during the morning to practical applications within My DSO Manager: visibility, prioritisation, collections productivity, dispute management, customer communication, cash forecasting and performance management.

This sequence will also address the growing role of artificial intelligence in supporting credit management teams, particularly through MAIA, My DSO Manager's AI ecosystem dedicated to credit management.

Among the latest developments, MAIA Feedbacks enables customer responses to be analysed, summarised and classified in order to support the qualification of receivables, disputes, promises to pay and other customer feedback.

Supporting the future of credit management

Through its participation in FECMA 2026 and the organisation of My DSO Manager Connect London, My DSO Manager continues its commitment to a more connected, collaborative and action-oriented approach to credit management.

In a context marked by organisational complexity, economic uncertainty and growing pressure on cash, credit management is becoming an increasingly strategic, data-driven and central function in corporate financial performance.

By combining technology, business expertise and peer exchange, My DSO Manager supports finance teams in strengthening Accounts Receivable control, improving risk visibility and transforming credit management into a more collaborative, transparent and value-creating function.