My DSO Manager Connect: Two UK Workshops in Manchester and Leeds, Followed by the Credit & Collections Technology Awards 2026

On 16 and 17 November 2026, My DSO Manager is hosting two My DSO Manager Connect events in Manchester and Leeds, at PwC. Credit management, finance and Order-to-Cash professionals will come together for customer experiences, expert contributions, including the Office of the Small Business Commissioner, and collaborative workshops on credit risk management, collections effectiveness, dispute resolution and working capital performance.

The week will conclude on 19 November in Manchester with the Credit & Collections Technology Awards 2026, organised by Credit Connect, where My DSO Manager has been shortlisted in three categories.

My DSO Manager Connect Manchester: Customer Experience, Credit Intelligence and Collections Performance

The Manchester workshop will place particular emphasis on real-world customer experiences, connected credit intelligence and the operational challenges facing credit management teams.

Rather than focusing exclusively on technology, the programme will examine how organisations implement new approaches, engage their teams and translate improved visibility into measurable business outcomes.

Learning from real customer experiences

A central feature of the Manchester program will be the participation of Flowtech and PyroGuard, two My DSO Manager customers sharing their implementation journeys, operational experiences and lessons learned.

Their contributions will provide an opportunity to explore how different organisations approach credit management transformation, from initial implementation and user adoption to day-to-day processes and business performance.

These experiences will be complemented by targeted demonstrations from the My DSO Manager team, connecting the challenges discussed by customers with practical platform capabilities.

Connecting risk intelligence with operational decisions

The program will also welcome Coface, bringing expertise in credit risk intelligence, portfolio monitoring and proactive risk management.

The discussion will explore how external risk information can support customer assessments and help credit teams identify emerging vulnerabilities, monitor exposures and make more informed decisions.

The session will also explore the evolving credit management technology landscape, drawing on industry perspectives such as The Hackett Group's 2026 benchmarking matrix, which assesses 19 solutions in the market. This provides a broader context for discussing technology trends, implementation excellence and the ongoing transformation of credit management operations.

Fair payment practices and practical workshops

With payment behaviour and overdue receivables remaining important concerns for UK businesses, the Office of the Small Business Commissioner will contribute to a session on the Fair Payment Code and the Commercial Payments Bill.

Participants will examine developments in payment practices and their implications for collections processes, dispute management and reporting.

Two facilitated workshops will then focus on:

The objective is to move beyond general recommendations and encourage participants to identify practical improvements they can apply within their own organisations.

My DSO Manager Connect Leeds: Economic Pressures, Fair Payment Reform and Credit Risk

Following Manchester, My DSO Manager Connect will continue in Leeds with a program examining the relationship between economic uncertainty, customer financial health, payment practices and operational performance.

The Leeds workshop will bring together PwC, Company Watch, Switch2 Energy and the Office of the Small Business Commissioner, combining economic insight, customer experience, financial intelligence and peer-to-peer learning.

Understanding the economic and regulatory environment

PwC will provide an outlook on UK economic conditions, corporate distress, insolvency trends and working capital pressures.

The session will explore how these developments may influence customer payment behaviour, credit exposure and financial decision-making as businesses prepare for 2027.

The Office of the Small Business Commissioner will also address the government's fair payment agenda, including the Fair Payment Code and proposed reforms under the Commercial Payments Bill.

For credit and finance professionals, these developments raise important questions about payment discipline, invoice disputes, accountability and the effectiveness of existing processes.

Benchmarking, customer experience and financial intelligence

The session will also explore the evolving credit management technology landscape, drawing on industry perspectives such as The Hackett Group's 2026 benchmarking matrix, which assesses 19 solutions in the market.

This will provide a broader context for discussing technology trends, digital transformation and the capabilities supporting modern credit management and Order-to-Cash operations.

Through indicators such as H-Score®, Probability of Distress (PoD®) and Vigilance monitoring, the discussion will demonstrate the value of combining financial health information with structured credit management processes.

Turning information into actionable decisions

The Leeds program will include two collaborative workshops designed around realistic business scenarios.

These discussions will encourage delegates to compare approaches, challenge assumptions and identify practical actions to improve performance.

Two Cities, One Objective: Advancing Credit Management Through Collaboration

Although the Manchester and Leeds programs will address different challenges, they share a common objective: bringing credit professionals together to connect strategic insight with operational reality.

The workshops reflect My DSO Manager's approach to supporting credit and finance teams through a combination of technology, business expertise and collaboration.

By creating opportunities for direct exchanges between customers, practitioners, partners and industry specialists, My DSO Manager Connect aims to encourage more informed decisions, stronger processes and continuous improvement across the Order-to-Cash cycle.

Both events will be facilitated by Luke Sculthorp FCICM, with contributions from the wider My DSO Manager team, including Noy McDonald and Jérémy Crux, who will connect the topics discussed with practical applications within the platform.

My DSO Manager Named Finalist in Three Categories at the Credit & Collections Technology Awards 2026

The November program will conclude with another important milestone for My DSO Manager.

The awards ceremony will take place on Thursday 19 November 2026 at The Midland Hotel in Manchester.

These three nominations recognise the collective work of My DSO Manager's teams in developing technology that addresses the practical challenges faced by credit management and collections professionals.

From customer risk assessment and Accounts Receivable visibility to collections prioritisation, dispute management and operational efficiency, innovation remains central to the ongoing development of the platform.

Beyond the technology itself, these nominations also reflect the collaboration, expertise and commitment of the people contributing to My DSO Manager's development.

We extend our congratulations to all fellow finalists and look forward to celebrating the achievements and innovations shaping the future of the credit and collections industry.

Continuing Our Commitment to the UK Credit Management Community

From the collaborative discussions in Manchester and Leeds to the recognition at the Credit & Collections Technology Awards, November represents an opportunity to strengthen My DSO Manager's engagement with the UK credit management community.

As businesses navigate economic uncertainty, evolving regulation and growing expectations around financial performance, effective credit management increasingly depends on reliable information, consistent processes and informed professional judgement.

Through My DSO Manager Connect, our partnerships and the continued evolution of our technology, we remain committed to helping organisations improve Accounts Receivable management, strengthen risk control and support more effective collections.

We look forward to meeting credit and finance professionals in Manchester and Leeds, and to joining our fellow finalists at the Credit & Collections Technology Awards 2026.