Resolving a dispute is as easy as a few clicks!
The user-friendly and intuitive interface of My DSO Manager makes it simple to log a dispute, categorize it, and assign it to the appropriate team for resolution and follow-up in just a few clicks.
![Qualify items](/img/help/select-pieces-litig-1-en.png)
The interface enables you to quickly add comments on the facts and reasons for the client's requirement, as well as to facilitate follow-up by all actors involved in the process.
New: Assign the dispute to a resolver to whom the interactive internal e-mail will be sent. In addition, this person will be able to filter their agenda and the disputes report to view all the disputes assigned to them!
![Associate a comment](/img/help/select-pieces-litig-2-en.png)
My DSO Manager's innovative internal interactive e-mail functionality allows for fluid, instantaneous communication, enriched with all the information needed to work on the case: performance, quality, and reactivity to continuously improve the time to resolution of the dispute and thus further ensure customer satisfaction.
![Create the case](/img/help/select-pieces-litig-3-en.png)
Refer to our online help for more information on the detailed interfaces to this process and the various dashboards available to the Dispute Resolver.
![Qualify items](/img/help/select-pieces-litig-1-en.png)
The interface enables you to quickly add comments on the facts and reasons for the client's requirement, as well as to facilitate follow-up by all actors involved in the process.
New: Assign the dispute to a resolver to whom the interactive internal e-mail will be sent. In addition, this person will be able to filter their agenda and the disputes report to view all the disputes assigned to them!
![Associate a comment](/img/help/select-pieces-litig-2-en.png)
My DSO Manager's innovative internal interactive e-mail functionality allows for fluid, instantaneous communication, enriched with all the information needed to work on the case: performance, quality, and reactivity to continuously improve the time to resolution of the dispute and thus further ensure customer satisfaction.
![Create the case](/img/help/select-pieces-litig-3-en.png)
Refer to our online help for more information on the detailed interfaces to this process and the various dashboards available to the Dispute Resolver.