Electronic invoicing and cash collection : how e-invoicing is transforming cash and accounts receivable management

In this article, we will cover the first part of the topic of cash collection in the era of electronic invoicing. To introduce the subject and understand all its implications, let's start with what we already know: the Chorus Pro platform.

The second part, to be published in the coming weeks, will look more specifically at My DSO Manager features linked to the integration of Accredited Platforms (PA). A teaser: it's exciting and truly revolutionary for B2B cash collection!

The impact of electronic invoicing on the collection process

To clearly understand how we see electronic invoicing impacting the collection process and more broadly the management of accounts receivable we will approach this analysis through an operational projection based on the Chorus Pro - My DSO Manager.

The widespread adoption of electronic invoicing will profoundly transform accounts receivable management. Beyond simple digitisation, the entire Order-to-Cash chain will become synchronised around a structured, traceable, time-stamped flow that can be used in real time.

To grasp the impact on cash collection, the connector already in place between Chorus Pro and My DSO Manager illustrates this dynamic perfectly: it shows how integrating invoice statuses and comments from an e-invoicing platform immediately and deeply improves collection quality. The challenge over the coming years is to generalise this approach to all customers, whatever their invoicing format or platform.

What is the role of the Chorus Pro & My DSO Manager connector?

Let's take a moment to look at what already exists with the Chorus Pro model, which sets the direction for organisations working with the public sector. Activating the connector in My DSO Manager enables:

Automatic retrieval of invoice lifecycle statuses

• Submitted
  
• Rejected
  
• Under validation
  
• Accepted
  
• Scheduled for payment
  
• Etc.
  

The automatic retrieval of comments left by the customer throughout the invoice approval cycle: one of the most powerful benefits observed with the Chorus Pro & My DSO Manager connector, and set to become widespread with electronic invoicing.

This information, previously scattered across emails, customer portals or internal notes, becomes directly accessible in My DSO Manager, linked to the relevant invoice. It is used in real time to guide collection actions: reasons for rejection, requests for additional information, administrative blocks or errors to be corrected.

Real time adds a faster, accelerated dimension: immediate synchronisation in My DSO Manager.
Collections teams have reliable, up-to-date information embedded directly into day-to-day actions:

• Automatic action in the event of rejection
  
• Pausing reminders when the invoice is under validation
  
• Proactive notification when a customer leaves a comment
  
• Time-stamped evidence to secure exchanges
  

MAIA the generative AI built into My DSO Manager, will leverage this qualification data to deliver greater responsiveness and relevance in dispute analysis and cash-in prediction…

With electronic invoicing becoming mandatory, all invoices will pass through a registered platform (PDP or PA). This paves the way for an operating model identical to Chorus Pro but for 100% of the customer portfolio.

How do standardised statuses improve management quality?

Each platform will provide standardised statuses:

• Submitted / Received
  
• Accepted / Rejected
  
• In dispute
  
• Validated for payment
  
• Etc.
  

These statuses, retrievable via API, will automatically feed into My DSO Manager. This list is not exhaustive and may still evolve, but the operational consequences for collections are already clear.

Exponentially better information quality
Before even picking up the phone, the collections officer knows:

• Whether the invoice has been received
  
• Whether it has been rejected
  
• Whether it is in dispute
  
• Whether it has been validated for payment
  

No more "blind" reminders that damage the customer relationship. Over time, the need to contact customers purely for collection purposes may even gradually disappear…

Advanced automation for receivables management
My DSO Manager will be able to trigger automatically:

• Blocking a reminder if the status indicates "under validation."
  
• Instant alerts in case of rejection.
  
• Specific actions if the customer opens a dispute.
  
• Accelerated chasing at D+X after validation for payment.
  

My DSO Manager strengthens its role as an intelligent co-pilot, enabling teams to focus on high-value cases.

A major reduction in resolution times
Thanks to customer comments being pulled through, administrative rejection reasons are handled upstream sometimes even before the first due date.
Disputes are documented in My DSO Manager and dealt with by the right people (customer service/ADV, sales, finance).
Result: fewer disputes, fewer email back-and-forth loops, and a shorter cash cycle.



A new dimension comes into play: legally enforceable digital evidence.
Because statuses are time-stamped by the platforms, the company can:

• Prove that an invoice was received,
  
• Show that it was validated,
  
• Rely on a confirmed due date,
  
• Secure reminders and formal notices from a legal standpoint.
  

This will enable a very positive shift for litigation and contentious cases.

Towards more predictive collections through automation and AI

By combining electronic invoicing + automated connectors + My DSO Manager, we move into a predictive collections approach, where you no longer manage only outstanding balances, but also early warning signals.

Concrete examples of new automatable scenarios include:

• Automatically chasing a customer who has not accessed the invoice within 5 days
  
• Reminding the approving department when the invoice has been pending for X days
  
• Sending a sales notification when a dispute is raised
  
• Accelerating the reminder at D+2 if the invoice has been validated for payment
  
• Blending risk data via AI Search & Assign to further profile the customer
  

The company gains in responsiveness, accuracy and professionalism. Electronic invoicing is not just a change of format: it reshapes the very way collections operate. The Chorus Pro ↔ My DSO Manager already demonstrates the value of a synchronised information flow.