When you create a specific action, you tell My DSO Manager that the collection scenario does not apply for the selected items, and that you want to use your own specific, manual scenario.

Use several times your specific action, especially those by email, by clicking on the blue "Send Email" button without ending the action:



Reschedule then the action at a later date by editing it in clicking on the pencil, to gain efficiency and avoid creating a new one as long as the situation remains the same:




In the case of a disputed invoice, completing the specific action automatically changes the item status to « dispute resolved ». The item then become « collectable » and re-enter the collection scenario.