MAIA Actions: AI-Powered Prioritization of Collection Actions Quinta-feira, Setembro 17 2026 por My DSO Manager Among all the collection actions to be carried out, which ones should be handled first? With MAIA Actions, My DSO Manager uses artificial intelligence to automatically prioritize your collection agenda, helping you focus first on the actions that require the most attention. Focus your efforts on the most important actions Every day, a collector has to prioritize numerous actions: following up on a recently overdue invoice, monitoring an old receivable, contacting a customer presenting a high level of risk, making a collection call or following up on a payment commitment. Prioritizing these actions requires collectors to consider multiple factors, combining their experience with the information available in their collection agenda. With MAIA Actions, this prioritization is automated. MAIA analyzes each action in its broader receivables and customer context, then recommends a priority order based on the combination of available data. Prioritization based on multiple criteria MAIA Actions does not rely on a single indicator. To determine the priority of each action, MAIA combines multiple pieces of information available in My DSO Manager: Receivable amounts The financial stakes associated with overdue receivables. Age of overdue receivables How long the receivables have remained overdue. Payment profile The customer's usual payment behavior. Risk score The level of risk associated with the customer or receivable. Action date When the collection action is scheduled to take place. Action type Email, phone call, payment commitment follow-up, etc. Available history Information relating to previous interactions and customer behavior. Receivable context Other relevant data available in My DSO Manager. By combining this information, MAIA identifies the collection actions with the greatest impact for the collector and brings them to the forefront of the agenda. AI prepares your collection day MAIA Actions therefore automates, in real time, part of the prioritization work an experienced collector typically carries out when preparing their day. But when hundreds or even thousands of receivables have to be managed, this analysis becomes difficult, if not impossible, to perform manually. Less time analyzing, more time taking action MAIA automatically analyzes the actions to be carried out and proposes a priority order based on the available data. The collector can therefore start their day with a clear view of the actions that deserve their attention first. MAIA Actions Automatic analysis of your collection agenda Analysis of actions to be carried out Multiple criteria taken into account Automatic prioritization Dynamic priority updates The collector remains in control of their decisions MAIA Actions does not replace the collector's expertise. It provides a recommendation that saves time when analyzing and preparing their agenda. The collector remains fully in control of their actions: they can follow MAIA's recommendations or choose another sorting method to organize their agenda according to their own priorities. AI recommends, humans decide. MAIA Actions supports the collector without replacing their expertise. AI at the service of Credit Management MAIA Actions complements My DSO Manager's other artificial intelligence features, including MAIA Emails and MAIA Feedbacks, which make it easier to process customer responses after collection actions. With MAIA Actions, artificial intelligence now intervenes upstream of execution: it helps teams determine where to focus their efforts first. The objective is to enable Credit Management teams to reduce the time spent on analysis and preparation, so they can devote more time to actions that genuinely require their intervention. How can you activate MAIA Actions? Activate MAIA Actions on your platform MAIA Actions is available on request at no additional cost. Simply contact our team to activate it on your My DSO Manager platform. No additional cost is required. Activate MAIA Actions And this is just the beginning… MAIA's capabilities continue to evolve, bringing even more intelligence to Credit Management. Customer and portfolio analysis and summaries, recommendations, and suggested actions tailored to aging receivables: new applications will progressively expand MAIA's capabilities. Our ambition: enable Credit Management teams to spend less time figuring out what to do, and more time taking action where their intervention creates the greatest value. The data used by MAIA remains confidential and is processed within My DSO Manager's secure environment. FAQ - MAIA Actions Does MAIA Actions have access to my sensitive data? The data used by MAIA remains confidential and is processed within My DSO Manager's secure environment. No data is shared outside your platform. Does MAIA Actions replace my analysis work? No. MAIA Actions provides a prioritization recommendation, but the collector remains in control: they can follow the suggested order or choose another sorting method based on their own priorities. How much does it cost to activate MAIA Actions? No additional cost is required. The feature is available on request from our team. How can I activate MAIA Actions on my platform? Simply contact our team, who will activate the feature directly on your My DSO Manager environment. What criteria does MAIA Actions use to prioritize my actions? MAIA combines multiple pieces of information available in My DSO Manager: receivable amounts, age of overdue receivables, payment profile, risk score, action date and type, available history, and receivable context. Does MAIA Actions work with a large volume of receivables? Yes, that's precisely the point of the tool: manual analysis becomes difficult, if not impossible, once hundreds or thousands of receivables need to be managed. MAIA automates this work in real time. Is MAIA Actions connected to MAIA Emails and MAIA Feedbacks? Yes, MAIA Actions complements My DSO Manager's other artificial intelligence features. It intervenes upstream of execution, helping teams determine where to focus their efforts, while MAIA Emails and MAIA Feedbacks make it easier to process customer responses after collection actions.
Among all the collection actions to be carried out, which ones should be handled first? With MAIA Actions, My DSO Manager uses artificial intelligence to automatically prioritize your collection agenda, helping you focus first on the actions that require the most attention. Focus your efforts on the most important actions Every day, a collector has to prioritize numerous actions: following up on a recently overdue invoice, monitoring an old receivable, contacting a customer presenting a high level of risk, making a collection call or following up on a payment commitment. Prioritizing these actions requires collectors to consider multiple factors, combining their experience with the information available in their collection agenda. With MAIA Actions, this prioritization is automated. MAIA analyzes each action in its broader receivables and customer context, then recommends a priority order based on the combination of available data. Prioritization based on multiple criteria MAIA Actions does not rely on a single indicator. To determine the priority of each action, MAIA combines multiple pieces of information available in My DSO Manager: Receivable amounts The financial stakes associated with overdue receivables. Age of overdue receivables How long the receivables have remained overdue. Payment profile The customer's usual payment behavior. Risk score The level of risk associated with the customer or receivable. Action date When the collection action is scheduled to take place. Action type Email, phone call, payment commitment follow-up, etc. Available history Information relating to previous interactions and customer behavior. Receivable context Other relevant data available in My DSO Manager. By combining this information, MAIA identifies the collection actions with the greatest impact for the collector and brings them to the forefront of the agenda. AI prepares your collection day MAIA Actions therefore automates, in real time, part of the prioritization work an experienced collector typically carries out when preparing their day. But when hundreds or even thousands of receivables have to be managed, this analysis becomes difficult, if not impossible, to perform manually. Less time analyzing, more time taking action MAIA automatically analyzes the actions to be carried out and proposes a priority order based on the available data. The collector can therefore start their day with a clear view of the actions that deserve their attention first. MAIA Actions Automatic analysis of your collection agenda Analysis of actions to be carried out Multiple criteria taken into account Automatic prioritization Dynamic priority updates The collector remains in control of their decisions MAIA Actions does not replace the collector's expertise. It provides a recommendation that saves time when analyzing and preparing their agenda. The collector remains fully in control of their actions: they can follow MAIA's recommendations or choose another sorting method to organize their agenda according to their own priorities. AI recommends, humans decide. MAIA Actions supports the collector without replacing their expertise. AI at the service of Credit Management MAIA Actions complements My DSO Manager's other artificial intelligence features, including MAIA Emails and MAIA Feedbacks, which make it easier to process customer responses after collection actions. With MAIA Actions, artificial intelligence now intervenes upstream of execution: it helps teams determine where to focus their efforts first. The objective is to enable Credit Management teams to reduce the time spent on analysis and preparation, so they can devote more time to actions that genuinely require their intervention. How can you activate MAIA Actions? Activate MAIA Actions on your platform MAIA Actions is available on request at no additional cost. Simply contact our team to activate it on your My DSO Manager platform. No additional cost is required. Activate MAIA Actions And this is just the beginning… MAIA's capabilities continue to evolve, bringing even more intelligence to Credit Management. Customer and portfolio analysis and summaries, recommendations, and suggested actions tailored to aging receivables: new applications will progressively expand MAIA's capabilities. Our ambition: enable Credit Management teams to spend less time figuring out what to do, and more time taking action where their intervention creates the greatest value. The data used by MAIA remains confidential and is processed within My DSO Manager's secure environment.