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Cyfryzacja procesów obsługi klienta
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Report KMI
»
What is the KMI report ?
Translate this page to
Polski
?
Available on request for the
multi-entities platform
, the
KMI report
(
K
ey
M
anagement
I
ndicators)
allows you to view at a glance the level of
use
, the
efficiency
and the
effectiveness
of the
work carried out
in
My DSO Manager
.
The table
In this report, find key indicators such as:
Collection
The collection efficiency
rate indicates the progression of the amount remaining to be recovered over the current month, and is taken from the
Payment schedule report
for each entity.
The qualified overdue
rate allows you to examine the efficiency in monitoring the collection situation, and comes from the
Status
report
available in your accounts.
The late actions rate
as well as the
number of manual, automatic and late actions
make it possible to assess performance in carrying out the actions to be done.
The average time for dispute resolution
and the
disputes rate
highlight the volume of disputes observed in your group. Find the details for each entity in the
Disputes report
.
Risk management
The actual risk in amount and %
, in addition to the
rate of validated credit limits
help to determine the risk level of each of your entities. Take the analysis further with the
Risk report
available in your
multi-entity platform or in each entity.
Settings
The rate of clients with a collector,
contact for collection
and collection scenario
allow you to ensure that your
My DSO Manager
accounts are set up correctly, and that there are no « holes in the rack ».
EDM and Connectors
allow you to quantify the options activated on each of your entities.
Customize the columns to display
by clicking on the corresponding button at the top right of the report.
The graphics
Click on the icon
next to the indicators to examine their
evolution
! You can also display the evolution of the other indicators by clicking on them in the legend.
The indicators are calculated on the data of the day before, and are logged at the end of each month.
Contact us
to activate the
KMI report
on your
multi-entity plateform
.
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